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Wrike is a work management platform that is transforming the way people work and collaborate. We are focused on top-notch engineering, design, usability and dedicated customer care with a diversified international customer base of 19,000 and growing daily. In 2017, Wrike was named to the Deloitte Fast 500 list of the fastest growing companies in North America for the third straight year.

Our mission is to make teams insanely productive and we're guided by our core values to Grow, Execute and Collaborate. While we’re scaling quickly (over 600 Wrikers across the globe), we work hard to recruit the right teammates who share the same core values, know how to get things done, and add to an awesome culture.

Our headquarters is in Downtown San Jose with several offices in North America and Europe. Wrike has earned best workplace awards such as “Top Workplace” and “Best Places to Work” consecutively and continues to produce and promote the best!

About the Role:

Wrike is seeking exceptional candidates for a lead role within its Customer Success Analytics team. This is a global team, providing cross-functional support and data-driven guidance around Customer Success & Professional Services organisation. You will be responsible for building a data driven culture by leading and training analysts; partnering with sales, product, marketing and engineering teams to drive insights throughout experiments and analyses of Wrike’s customer base.

The role responsibilities include driving change management implementations based on those findings, defining key business metrics, and supporting the management team with the reporting and analyses results required to make crucial business decisions.

Responsibilities:

  • Analyze data and deliver business insights regarding what should the company do differently

  • Coordinate internal and external stakeholders to improve data integrity

  • Recruit, train, develop and supervise analyst-level employees.

  • Leading Customer Success Analytics Team, being able to prioritise and execute independently

  • Build, interpret, and present key metrics reports and dashboards for senior management

  • Extract data, build internal data sources, and integrate different SaaS solutions

  • Take the lead in establishing new processes as needs arise and the business and product grows

  • Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.

  • Maintain data integrity to ensure accurate insights, positively impacting CS leadership’s ability to adjust strategy and tactics

  • Work with senior leadership to evaluate current processes. Interact directly with CS reps, managers, and corporate leaders to create a feedback loop for constant improvement

  • Organize data consolidation and improvement of reporting practices

  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements

  • Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs

About You :

  • Strong interpersonal communication skills

  • Degree in Business Administration, Finance, Economics, Natural Sciences or similar

  • 2+ years in people management

  • 4+ years experience in a relevant position (analytics, customer-facing)

  • Good knowledge of statistics basics, SQL & databases (we use PostgreSQL), Salesforce; knowledge of Tableau and Salesforce is a strong plus

  • Strong problem-solving, organization, and process management skills

  • A tendency to think about overall business value rather than numbers and charts

  • Communicative and friendly; a strong team player ready to learn.

  • Ability to multi-task and prioritise independently

  • Strong data management, Excel, and analytical skills

  • Strong problem-solving skills, data and software applications

  • Excellent English

 
Perks & Benefits
  • Flexible work schedule
  • Comfortable office with massage chair, shower, kicker and XBox
  • Free office lunches for team members (+ tea & coffee)
  • Medical and dental care
  • Medical care for family and children
  • Partial compensation for parking
  • English classes in our office (including classes with native speaker)
  • Sports activities (football, volleyball)
  • Relocation bonus for candidates moving from other cities
  • Excellent opportunities for professional growth
  • Awesome corporate events that you won't forget

 

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons into the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

 

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