Wrike is a work management platform, intended to help teams organise their projects and work collaboratively in one place. with over 18,000 customers and over 800 employees based across San Jose & San Diego (California) and EMEA & APAC
Wrike Dublin is looking for a passionate and hungry Renewals Specialist. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue.
This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities.
On any given day, you’ll be doing one or all of these things:
Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team.
Work reactively on cancellation requests.
Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce.
Propose and build processes that will aid in automation of renewal workflow
Act as liaison between Finance, Sales and Customers.
Assisting the Billing team with collections.
Uncover trends in subscription automation practices that can improve the customer success renewal workflow.
A strong candidate for this role looks like this:
Full fluency in English and German is essential
Aptitude for and interest in workflow processes and automation
Ability to organise and prioritise activities
Strong written communication skills
In exchange for your efforts, we will offer the following
Market leading Base salary + uncapped commission earning potential
Free catered lunch every day plus unlimited drinks and snacks
Company sponsored events
Flexible working conditions and working from home options
Commuter allowance to cover your travel costs
Health Insurance + Dental Insurance with coverage for dependents