Come join a fantastic team at a fantastic company! We have lots of customers, lots of fun, and lots of achievements. Take a look at what Gartner, Forrester, and others are saying about us at: https://lnkd.in/g4_zBa3
We are on the hunt for a passionate and hungry Renewals Manager to join our fast growing Customer Success organization.. This role acts as a key individual contributor on a team that consistently delivers market leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of retaining and growing our revenue.
This role will be focused on the closed loop process of the subscription renewal. This individual will work with the Customer Success, Sales, and Finance team—you’ll quote, revise, report and close renewal opportunities.
Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.
On any given day, you’ll be doing one or all of these things:
Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team.
Work reactively on cancellation requests.
Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce.
Propose and build processes that will aid in the automation of renewal workflow
Act as liaison between Customer Success, Finance, Sales, and Customers.
Assist the Billing team with collections.
Uncover trends in subscription automation practices that can improve the customer success renewal workflow.
A strong candidate for this role looks like this:
Aptitude for and interest in workflow processes and automation
Ability to organize and prioritize activities
Strong oral and written communication skills
Available to work from 4pm - 12am (midnight) as this role covers US Markets.