Vonage IT Mission: We leverage technology and best practices to provide world-class business application and user support across Vonage’s global organization. We partner with the business to understand their current and future needs, define, develop, deliver and maintain business systems, data management/storage, network systems and desktop support. We integrate business requirements with technology alternatives, taking into consideration business criticality, timing and cost implications. We apply creativity and state-of-the-art technical understanding to ensure our systems provide business, team and individual value.


Why this role matters

The Identity & Access Engineer is responsible for maintaining the Identity & Access applications, architecture, and standards.  Delivering enterprise-wide Identity, Access, Directory and Authentication Services for associates, partners and/or customers.

This person will have broad technology knowledge yet be comfortable interacting on day-to-day activities with team members at all levels. This person will be expected to influence, educate and empower all levels of the organization



What you will do

  • Automation of manual processes.
  • Assist with maintaining the strategic road maps for the Identity & Access platforms.
  • Managing the many different applications, including Okta and Privileged Access Management (PAM) systems..
  • Continuously improve best practices.
  • Consult with others when new applications and systems are being introduced into the environment.
  • Assists with developing and maintaining enterprise-wide standards for identity and access management.
  • Ultimately making access to systems and data more secure. 
  • Educating teams on the implementation of new IAM initiatives, providing associated documentation and training as required.
  • Manages the integration requirements including provisioning, de-provisioning and user lifecycle leveraging the Identity Access Management (Okta) platform.
  • Works with vendors and partners to develop and maintain best practices and manage the IAM platform.
  • Understands and assesses operational requirements and service issues for improvement opportunities.
  • Develop Enterprise solutions of approaches to address implementations of Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions as part of Enterprise security services.
  • Working with data and user attributes to enable policy enforcement and role management.
  • Manages the IAM platform, including the PAM solution, with SIEM (Security Information and Event Management).
  • Participate in an on-call rotation for emergency support as required.
  • Assist others across the organization as required.


Secondary Functions:

  • Stay current with industry trends, making recommendations as needed in order to help the company excel.
  • Assist with the identification of incidents warranting root cause analysis.
  • Assist with ensuring the appropriate services, policies, processes, and procedures are in place and followed within the Global IT organization
  • Work with management and practitioners, IT associates, partners and vendors to ensure maximum utilization of all resources as appropriate.
  • Keep management fully informed of all activities and challenges within the area of responsibility.
  • Assists in the diagnosis of people and system failures and aid in recovery.
  • Provide thought leadership and direction to others in order to develop, coordinate, and implementation of policies, processes, and procedures to improve productivity.
  • Keeps abreast of company goals, methods, and procedures and of current developments in technology and available vendor-supplied products.


What you will bring

  •       Possess excellent problem-solving skills.
  •       Very strong customer service orientation.
  •       Ability to organize and plan one’s own work to provide for effective task performance and coordination of effort.
  •        Ability to work within a global team.
  •       Must maintain confidentiality concerning all Company information and documents.
  •        Must maintain security according to Company standards.


What is required for application

  • Bachelor’s degree or equivalent experience.
  • At least three years direct experience in directory services (Active Directory, Okta Universal Directory, etc.) and user/system/privileged account provisioning.
  • Three years or more of experience working with IAM products (Okta preferred).
  • Three years’ experience or more in Privileged Access Management (PAM) technologies.
  • Two years or more of experience with cloud computing services (AWS, etc.); managing authentication services.
  • Demonstrated understanding of modern Identity & Access Management concepts and best practices.

Desirable Qualifications:

  •  Okta Certified Professional
  • Experience in the software/telecommunications industry
  • Experience in, and comfortable with, global corporate dynamics.


What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.


Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.


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