Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Role Significance

As a Business Analyst at Vonage, you'll play a pivotal role in driving operational and commercial excellence, leveraging data-driven insights to enhance business outcomes and facilitate growth.

This role demands hands-on expertise in data analytics, visualization, and dashboard management. The ideal candidate is detail-oriented, analytical, and possesses strong problem-solving skills. Effective communication, project management abilities, and a customer-centric approach are vital. They should be self-starters with a knack for independent problem-solving, able to anticipate business needs and work with diverse stakeholders.

What you’ll do

Requirement Analysis: Thoroughly analyze and document the impacts of requests across the organization, ensuring clear definition and documentation of business problems
Solution Development: Work to ensure solutions adhere to best practices, documenting justifications for non-standard solutions, and identifying necessary systems and process controls to meet regulatory requirements
Process Improvement: Identify user scenarios, generate new or modified process workflows, and collaborate closely with Product Owners and Managers for prioritization and operational support
Communication and Collaboration: Maintain effective communication with stakeholders throughout projects, including reporting progress updates to Program and Project Managers, and facilitating meetings while translating technical concepts into non-technical language

What you’ll bring

Strong interpersonal and communication skills
Familiarity with Software Delivery Lifecycle (SDLC) concepts and Agile Scrum methodologies
Experience with tools such as MS Visio, Lucidchart, Google Suites, Jira, and Confluence
Familiarity with billing accounts in Zuora, and ideally, experience with Salesforce and Oracle
A deep understanding of sales metrics and the ability to collaborate with Sales Leaders to drive initiatives for commercial success and operational improvements
Experience leading automation efforts and supporting key sales planning and reporting mechanisms, including identifying and implementing operational processes and reporting to enable excellence
The ability to define analytical approaches to solve complex problems, design scalable solutions to generate actionable business insights, and resolve sales operational issues in a timely manner

What’s required for the application

A Bachelor's degree in a quantitative field
5+ years of industry experience in data analysis
Proficiency in Excel, Salesforce, SQL, Python, and data visualization software such as Tableau
Strong written and oral communication skills with the ability to present findings to senior management

Nice to have

Experience in similar industries (SaaS, CPaaS, cloud)
Familiarity with Salesforce, Anaplan, and operating in lean, fast-paced environments

What's in it for you

Exciting work, career advancement opportunities, and a collaborative work environment
Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement

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