Vonage is a leading provider of cloud communications services for businesses worldwide. Our innovative solutions empower businesses of all sizes to communicate and collaborate with their customers, clients, and teams effectively

Vonage Sales Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

What you will do

We are seeking a dynamic and experienced Senior Sales Operations Consultant to join our team with primary focus on our customer success organization. Reporting to the Senior Director of Sales Operations, this role will partner closely with the VP of Customer Success to drive operational excellence, efficiency, and strategic alignment across the Customer Success organization. The ideal candidate will have a strong background in both Sales Operations and Customer Success Operations, with a demonstrated ability to balance the needs of both functions.

This position can be based out of London, England or Holmdel, NJ.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

Responsibilities:

Operational Strategy and Execution:

  • Collaborate with the VP of Customer Success to develop and execute strategic initiatives that enhance the overall effectiveness and efficiency of the Customer Success organization.
  • Define, implement, and optimize processes and workflows to streamline operations and drive continuous improvement.
  • Partner with cross-functional teams, including Sales, Marketing, Product, and Finance, to ensure alignment and collaboration on key initiatives.

Data Analysis and Reporting:

  •  Establish and maintain robust data analytics and reporting capabilities to track key performance metrics and provide actionable insights.
  •  Analyze customer data and trends to identify opportunities for upsell, cross-sell, and customer retention.
  • Develop and deliver regular reports and presentations to senior leadership, highlighting key insights and recommendations.

Sales Operations Support:

  • Partner with Sales Operations to ensure seamless alignment between Sales and Customer Success processes and systems.
  • Support Sales leadership in territory planning, quota setting, forecasting, and sales performance analysis.
  • Collaborate with Sales Enablement to develop training programs and materials for the Customer Success team to enhance their sales skills and effectiveness.

Customer Success Enablement:

  • Work closely with Customer Success leadership to develop and implement enablement programs and tools to support the success of the Customer Success team.
  •  Provide ongoing training and support to Customer Success Managers on best practices, processes, and tools.
  • Drive adoption and proficiency of customer success platforms and technologies.

What you will bring:

  • Bachelor's degree in Business Administration, Finance, or related field; MBA or advanced degree preferred.
  • 5+ years of experience in Sales Operations or related field, with a focus on transformation, analytics and operational excellence. 
  • Strong analytical and quantitative skills, with experience in data analysis and reporting.
  • Proven ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization.
  • Excellent communication and presentation skills, with the ability to distill complex information into clear and actionable insights.
  • Experience working in a fast-paced, high-growth environment, preferably within the technology or SaaS industry.
  • Proficiency in Salesforce CRM and other relevant sales and customer success tools.

What is in it for you:

  • In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

If you are a highly analytical and data-driven professional with a passion for customer success operations in a SaaS environment and are eager to work closely with the VP of Customer Success, we would love to hear from you. Join our team at Vonage and play a pivotal role in ensuring our customers achieve success with our products

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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