Senior Manager - Regulations, Compliance & Privacy Product 

Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

Why this role matters

As Vonage API Platform global communication networks and channels grow the greater the need for implementing carrier and country regulation changes and fraud management to stop bad actors using our platform. We are looking for a Senior Manager to lead an expanding product team portfolio working across our business to deliver regulatory, compliance and privacy product capabilities to enable our business to scale.

This is a pivotal role in the Product Team working transversely with our Product Managers and business owners to solve and assist in the implementation of software based Regulation, Compliance and Privacy requirements. We are looking for a Regulation or Compliance expert wanting to expand their experience and grow into a critical role covering all areas supporting all products that have security, regulatory or compliance requirements.

What you will do

  • Own the Vonage regulation, compliance & privacy roadmap by working with Carrier, Security, Legal, and individual Product Managers to provide technical solutions and manage delivery
  • Own and deliver the roadmap, with individual Product Managers, including key regulatory changes such as Stir/Shaken, 10DLC (over channels such as voice or SMS) and improving backend systems such as KYC, or GDPR compliance.
  • Lead and develop a team of experienced Product Managers creating regulatory, compliance or privacy products.  
  • Lead Product Managers through the product development process of identifying technical solutions to address business requirements
  • Own monitoring and business reporting of regulatory, compliance and privacy business performance
  • Manage escalations concerning violations of legal rules and internal policies, and manage team priorities
  • Work with the Head of Fraud & Regulatory Product on portfolio strategy, quarterly business reporting & planning cycles.

What you will bring

  • Experience working on-the-ground delivering regulatory or compliance solutions for SaaS providers or similar services
  • Subject matter expertise on regulatory compliance requirements
  • Understanding of software development and processes within security and compliance realm
  • Ability to work with different stakeholders across the business from software Engineers through to Finance, Security, Legal and Operations teams

Required

  • Strong knowledge and experience in areas including regulations, KYC, and Data Sovereignty, Cloud Security
  • Previous experience of working with engineers to identify and implement regulatory and compliance fixes and solutions
  • Strong knowledge in data protection and compliance, security-oriented cloud services, and threat detection and prevention
  • Proven experience working as a business subject matter expert or in a leadership capacity within regulatory, compliance and privacy teams
  • Product or Operational Management experience
  • In-depth knowledge of telecom industry’s compliance and regulations
  • Experience in telco, cloud or finance industries preferred 

Desired

  • Excellent knowledge of reporting procedures and record keeping
  • Methodical and diligent with outstanding planning abilities
  • An analytical mind able to “see” the complexities of procedures and regulations
  • Certified compliance professional is a plus
  • Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Experience using Jira, Confluence and project management tools
  • Able to work with data in formats such as CSV, XML, JSON, etc.

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