Technical Support Specialist (Advanced Support)

Are you passionate about solving complex technical issues? Are you experienced in handling customer issues and providing excellent service to your colleagues and end-customers? Our opening in the day team for Technical Support Specialist might be something for you then. During business hours, you are supporting your colleagues from the 2^ndlevel with technical questions and follow up on escalations from other teams. Together with our Customer Care and Data Center Operation teams in the Data Center in Haarlem, we strive to deliver the best solutions to our customers.

What is the role about?

You support your colleagues from 1^stand 2^ndlevel support with technical issues
You follow up on escalations from other teams (e.g. Customer Success)
Providing support to 1^stand 2^ndlevel technical support team
Liaising with other teams (e.g. Product Engineering) in order to find the best solutions for our customers
Working on small side projects to enhance the workflow within technical support

What we're looking for:

Experience working with Linux & Windows
Experience working with virtualization products (VPS & Private Clouds)
Experience with Control Panel Software (e.g. cPanel and Plesk)
Knowledge of domains and web hosting (DNS & SSL)
Knowledge of mail server
Basic knowledge of hosting-related hardware
Basic understanding of networking
Fluency in English (verbally & written communication)
Eligibility to work in the Netherlands

Benefits include:

Participation in annual company bonus scheme and company pension
Internet allowance and travel allowance
Working from home policy
Lease bike plan
25 days of paid time off (and the option to buy or sell up to 5 more days)
Free lunch, parking, and fresh fruit provided when in the office
Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings
Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
Monthly after work drinks
A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference

Ready for the next step?

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Demetra Spyrou - Talent Acquisition Specialist at d.spyrou@global.leaseweb.com .

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.

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