Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Job Title: Technical Services Lead, Fleet & Interview Room (Remote)
Reporting to: Deployment Team Manager
Direct Reports: N/A
Location: Canada - Remote
Travel expectations: Domestic Canada 80%

Your Impact
As a Technical Services Lead (TSL), you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Fleet systems and Axon Interview Room. This post-sale, customer-facing, front-line role requires efficiency in deployment, management of third-party installations, and ensuring an exceptional customer experience and continued support.

What You’ll Do

  • Lead and coordinate Fleet and Interview room installations, ensuring efficiency and a positive customer experience.
  • Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
  • Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
  • Deploy hardware and software solutions in a dynamic environment with minimal assistance.
  • Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
  • Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
  • Develop accurate installation diagrams and thorough documentation for implemented solutions.
  • Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
  • Engage with key technology decision-makers post-sale.
  • Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions.
  • Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components.


What You’ll Bring

Technical Acumen:

  • Experience with network components, IP cameras, microphones, network cabling infrastructure, and low voltage components.
  • Proficiency in A/V and Network cable terminations and testing.
  • Knowledge of Windows Server, Windows operating systems, and application software/hardware configurations.
  • Understanding of TCP/IP layers, local area networking, and physical layer infrastructure.
  • Experience programming IP-based Ethernet networks and devices, including layer 2, LAN, WAN, and VPN configurations.
  • Familiarity with building codes, fire ratings, cable ratings, ICT standards, and BICSI.
  • Comprehensive understanding of 12-volt electronics, basic wiring diagrams, DC circuit theory, mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or AEAT certifications preferred).
  • Proficiency with 12V power distribution, relays, fuses, and circuit breakers.
  • Experience with vehicle lighting systems, including emergency lights and sirens.
  • Knowledge of 12V battery systems, including battery isolators and auxiliary battery setups.
  • Familiarity with vehicle communication systems, including CAN bus and LIN Bus.
  • Ability to conduct diagnostics and repairs or replacement of faulty equipment, wiring, and electrical systems.
  • Knowledge of Cradlepoint routers or equivalent, including configuration, implementation, and deployment (NCOS, NetCloud) an asset
  • Familiarity with data transfer concepts, WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking.
  • Ability to quickly understand and troubleshoot network connectivity issues.

Other Qualifications:

  • Experience with law enforcement agencies is highly valued.
  • Ability to work safely and skillfully with hand tools.
  • Proven team leadership skills, supporting customers and third parties to achieve objectives.
  • Previous experience in leading a team or contractors on multiple projects with successful outcomes.
  • Exceptional communication skills, professionalism, and ability to work both within a team and independently.
  • Strong critical thinking and problem-solving skills.
  • Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.)
  • French speaking is an asset but not required

 

Benefits That Benefit You:

  • Competitive compensation
  • Company performance bonus scheme
  • 30 days PTO plus spot company holidays
  • Incentive trips, companywide CKO, and various offsites
  • Continuous onsite and remote training and development opportunities
  • Health insurance stipend
  • Cell phone stipend
  • Mental wellbeing and performance benefits
  • ...and many more

 

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.