Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of the Digital Customer Experience Team (DCX) where you will feel your impact and help shape Axon’s future success in a very visible way.

Your primary role will be to help take Axon’s customer facing platforms to the next level. You will work alongside business systems analysts and developers in Axon’s Digital Customer Experience team to support the expansion of Axon’s B2B Support Portal and Learning Management Systems (LMS). You will be recognized as the B2B Support Portal and Learning Management Systems (LMS) technical subject matter expert (SME) and work closely with stakeholders to build new key features and fix bugs for these important customer platforms.

What You’ll Do

Location: Australia-Remote

Reports to: Director, Digital Customer Experience

Direct Reports: None

Manage technical operations in the B2B Support Portal and Learning Management System (LMS) including the front-end system and the back-end system processes and data.
Provide second-tier technical support of the B2B Support Portal and LMS and the Salesforce integration. Interact with vendors to troubleshoot issues as needed.
Serve as the primary data administrator including managing users, roles, completions and data feeds from and to other internal sources.
Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
Build and prepare reports on support portal and training utilization, certifications and overall program participation.
Assist in technical research and development to enable continuing innovation within the Salesforce and LMS architecture.
Facilitate periodic access reviews to meet regulatory audit requirements.
Provide training and support to internal users.

What You Bring

1-3 years' experience in a systems administration or development role.
0-1 years' experience in Salesforce administration or development working with custom objects, automations (Flow and or APEX), and integrations.
Salesforce Certified Administrator
Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
Ability to explain technologies to non-technical personnel.
Tableau and/or Power BI report building experience.
Extreme attention to detail and accuracy.

Preferred Skills / Experience

Bachelor's degree in MIS, CIS, CS, or related field.
Prior experience with LMS platforms and eLearning/Instructional support.
Prior experience with programmatic development of Apex, HTML, CSS, Javascript, web services, RESTful APIs.
Salesforce Certified Advanced Administrator and other Salesforce certifications.
Experience with international data privacy / residency regulations in markets such as Canada, Australia, EU.

Benefits that Benefit You

Competitive Salary
Annual Bonus and Restricted Stock Unit Eligibility
Attractive Paid Time Off
Monthly Stipend for Medical Insurance
Enhanced Maternity and Paternity Leave for All Employees
Fitness Programs
Emotional & Mental Wellness Support
Learning & Development Programs

*Benefits listed herein may vary depending on the nature of your employment and the location where you work *

#LI-Remote

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Salesforce Business Systems Analyst

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