AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.
We are looking for an analyst to join our team based in Mumbai and Pune to administer the end-to-end process of processing a sale or renewal after a contract is signed and look for opportunities of process optimization. You will serve as the link between our sales teams, product team and our finance team.
The ideal candidate has strong written and verbal communication skills and has prior sales support experience, and comfortable communicating between internal teams.
Your responsibilities will include:
- Receive inbound and outbound requests from the global sales team
- Review contracts, opportunities and data points for accuracy
- Permission new users with access to our product
- Develop operational cadences and process improvement
- Create and leverage reporting and dashboards
- Investigate pitfalls and time consuming tasks within the current processes with the goal of improvements
- Provide the best support possible to our Sales Team and view the team as our internal clients
- Nice to Have: experience with contracts, user provisioning and/or order to cash process
- Nice to Have: experience with Salesforce.com
- Must be able to work from 8:30 AM EST to 5:30PM EST (7pm IST - 4am IST) Monday to Friday
- Ideal candidate has previously worked in a client or sales support services role
- Excellent written and verbal communication skills
- Excellent organizational skills
- Independent and knows how to prioritize tasks.
- Proactive, responsible, and accountable for all assigned work
- Must take ownership of each assigned task and completed in a timely manner
- Has the ability to balance multiple requests simultaneously, multitasking is a requirement
- The ability to maintain a work from home environment that is conducive to focusing on work tasks
- Can maintain a stable fully operating internet connection during the work hours