Location: London, UK
Reports to: Manager, People Experience
About the Role:
We are seeking a Senior Workplace & Experience Specialist to join our team at AlphaSense, based in London, UK. As the primary liaison for our London office, you will serve as the frontline for all facility and workplace matters, and key support on broader real estate objectives. Your responsibilities will span across various aspects of facilities management, office maintenance, vendor coordination, and space optimization. You will also play a critical role in the employee experience by planning and executing internal events promoting culture, ensuring an organized, functional workspace and contributing to office-wide initiatives to create a positive work environment. This role is essential in providing administrative and operational support for our Global Workplace, Community and Experience Team so we can deliver a best-in-class experience for our employees. This role is 4 days in-office with an additional day in office may be required based on business demand.
Who You Are:
- 5+ years of experience in administrative support, office management, or community-building positions (preferably in a high-growth tech company)
- Precise attention to detail, well-organized and proven ability to manage multiple priorities while wearing many hats
- Proficient in Google Suite (Calendar, Drive, Sheets, Slides), Slack and MS Office (excel, word)
- Strong sense of integrity, dependability, responsibility, accountability, self-awareness, work-ethic, and compassion
- Approachable and accommodating to others, with the ability to push back where necessary
- Able to think proactively and find solutions as issues arise
- Experience in being the voice of the office: maintaining clear and written communications via Slack and email to the London office and key stakeholders
- Knowledge of basic office management systems and procedures
- Operate with a strong customer service attitude towards employees and managers
- Desire to learn and grow within the workplace, community & experience function
- Must be able to lift 25+ pounds boxes or items on a regular basis
What You’ll Do:
- Greet and assist all employees and guests by providing day-to-day front-of-office support, maintaining at all times the highest levels of helpfulness and friendliness
- On-site contact for building management, cleaning staff and vendors
- Lead on the coordination of health & fire safety, office repairs, security, janitorial, and maintenance, ensuring the office is kept in good condition and conducive to employee productivity
- Plan and execute engaging and creative events that directly influence culture (volunteer events, happy hours, lunch and learns, etc) with clear communication plans and program delivery
- Manage the provision of our catered lunch (2x a month) and employee snack and beverage program in collaboration with our external vendors
- Maintaining office deliveries and resetting communal seating areas and conference rooms after meetings to ensure a tidy, clutter-free environment
- Assist in onboarding new hires, calendar management and swag program
- Oversee visitor and vendor management
- Perform ad-hoc administrative duties
- Coordinate and manage desk seating, hoteling and office moves
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
