Wrike is the leading collaborative work management platform helping organizations align work with the most important business objectives, create new efficiencies, and drive results. It brings out the best in teams by giving them a single digital workplace with all the tools, features, and integrations needed to manage, automate, and complete work at scale. Wrike enables Operational Excellence in more than 18,000 organizations, including Google, Tiffany & Co., and Edelman, with two million users across 140 countries.
Wrike has been recognized as one of the fastest growing companies in North America on Deloitte’s Technology Fast 500™list for the last four years with 539% revenue growth from 2014 to 2017 and has been named a Leader in the Forrester Wave™ report for Collaborative Work Management Tools for the Enterprise in 2016 and 2018. Our headquarters is in the heart of downtown San Jose, California and we have several international offices, including our EMEA HQ in Dublin, Ireland, and our APAC HQ in Melbourne, Australia. Wrike has been named a “Top Workplace” by the Bay Area News Group for the last five years and has earned similar accolades from the San Francisco Business Times and the Silicon Valley Business Journal.
We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of more than 900 Wrikers around the globe. It is important to us that each and every Wriker is not only eager to challenge themselves and knows how to get work done, but is an awesome addition to our company culture. We pride ourselves on our ability to attract, retain, and promote the very best talent.
About the role:
We are on the hunt for a passionate and hungry Renewals Specialist. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue.
This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities.
Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.
On any given day, you’ll be doing one or all of these things:
- Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team.
- Work reactively on cancellation requests.
- Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce.
- Propose and build processes that will aid in the automation of renewal workflow
- Act as liaison between Finance, Sales, and Customers.
- Assisting the Billing team with collections.
- Uncover trends in subscription automation practices that can improve the customer success renewal workflow.
A strong candidate for this role looks like this:
- Aptitude for and interest in workflow processes and automation
- Ability to organize and prioritize activities
- Strong oral and written communication skills
Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.