Wrike is looking for an energetic, passionate, tech-savvy and customer-oriented Customer Success Manager to help our customers be more successful with our product. You’ll be working with our customer base of knowledge workers to get them on-boarded, answer their questions and help them be more productive with our software throughout the customer lifecycle.

We’re a fast-growing startup and our days are fun and intense. We have a dynamic and diverse customer base who want to be more productive and need your help taking the steps to make it happen. It will be your job to understand their goals, make thoughtful recommendations that solve their problems promptly, and be the voice of the customer within our organization. You will be responsible for a set of customers and held accountable for adoption and usage goals.

On any given day, you’ll be doing one or all of these things:

  • Helping our customers to unlock new levels of value by running periodic Health Checks, EBRs and Q&A sessions
  • Creating Success Plans for the top customers in your Book of Business to demonstrate the value achieved and to set new goals
  • Being the trusted advisor for the customers when it comes to Best Practices of using Wrike
  • Advising customers on Change Management strategies when it comes to adopting Wrike
  • Working closely with your Account Managers to help them grow and expand accounts you are working with
  • Working closely with our Professional Services team to better understand the needs of customers that will be handed over to you after Deployment. Also identifying new opportunities for our Professional Services.
  • Working closely with our Product team to facilitate interviews with our customers and to pass feedback from them to help make Wrike the #1 Work management solution on the market
  • Proactively reaching out to “low-usage” and “usage drop” accounts to get them back on track and using Wrike more often
  • Actively supporting our “1 to Many” initiatives and serving as a resource for customer facing marketing materials

A strong candidate for this role looks like this:

  • Fluent In English, any other foreign language skills (Korean, Mandarin, French, German, Spanish, Italian) are a strong plus
  • Great people skills: genuine, warm, positive, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
  • Skilled in asking the right questions to connect with the customer, uncover critical issues and produce insights
  • Has an innate ability to see benefits where others see features, and this person can make others see benefits as well.
  • Excellent presentation, organization and project management skills
  • Passionate about enabling people and providing them with a level of insight and knowledge to get value from new technologies
  • Willing to dive into technical details of a product to understand it thoroughly
  • Strong verbal and written communication skills - ability to present complex ideas in an accessible and engaging way
  • Genuinely interested in productivity
  • Has flexibility to shift work hours to late evening when needed
  • Possess qualities that make a good Wriker:
    • Critical thinker, generally curious, problem solver
    • Passionate about learning and improving every day, motivated to excel
    • Open to feedback, coachable
    • Strong team player
    • Self-starter with strong ownership skills, willing to go above and beyond the job description
    • Creative and innovative

Perks & Benefits

  • Market leading base salary
  • Free catered lunch every day plus unlimited drinks and snacks
  • Company sponsored events
  • Flexible working conditions and working from home options

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Wrike are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.