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Wrike is a work management platform that is transforming the way people work and collaborate. We are focused on top-notch engineering, design, usability and dedicated customer care with a diversified international customer base of 16,000 and growing daily. In 2017, Wrike was named to the Deloitte Fast 500 list of the fastest growing companies in North America for the third straight year.

Our mission is to make teams insanely productive and we're guided by our core values to Grow, Execute and Collaborate. While we’re scaling quickly (over 600 Wrikers across the globe), we work hard to recruit the right teammates who share the same core values, know how to get things done, and add to an awesome culture.

Our headquarters is in Downtown San Jose with several offices in North America and Europe. Wrike has earned best workplace awards such as “Top Workplace” and “Best Places to Work” consecutively and continues to produce and promote the best!

 
About the Role
 
Right now we're looking for a customer support specialist (evening shift). As a part of our team, you'll be building relationships with our customers, helping them use the Wrike project management software, and assisting them any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of the product to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base.
 
In short, you should strive to provide excellent customer service through email, chat, and social media. You should be friends with both people and computers. You should measure your success based on the customer’s success. You should aim to make every customer story end in happily ever after.
 
 
About You
  • Fluent spoken and written English at an advanced level is a MUST;                                                                        
  • Second foreign language is a great advantage (French, Portuguese, Spanish or German);
  • Higher education in linguistics/marketing/PR/IT, however university students may also be considered;
  • Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
  • Ability to present ideas in user-friendly language;
  • Ability to “sell" the product to customers who ask for comparisons with competitors;
  • Ability to understand customers’ problems and offer a perfect solution for their unique needs;
  • You are highly organized and great at keeping track of large and small tasks;
  • You are an experienced PC user. Being a technical expert is not mandatory, but you should be able to grasp technical issues and understand their impact on the service being delivered to customers;
  • A PC or Mac with internet access at home is a must.
 
Perks & Benefits
  • The schedule is evening shift (2pm-10pm), Monday-Friday. 
  • You can work remotely, or in our comfortable office with a massage chair, shower, kicker (football table), and XBox
  • Free office lunches for team members (+ tea & coffee)
  • Medical insurance (including dental healthcare)
  • Partial compensation for parking
  • English classes in our office (including classes with a native speaker)
  • Sport activities (football, volleyball)
  • Relocation bonus for candidates moving from other cities
  • Excellent opportunities for professional growth
  • Awesome corporate events
 
 
Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons into the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

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