Travel Requirements: Light travel 

Vonage Product Management Mission: Vonage London is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

The API platform BI & Data team at Vonage is an agile, vertically integrated team that owns data and analytics delivery end to end, from data ingestion to the reports and finally decision support. Our mission is supporting internal users within the API platform, with a reliable self-service analytics platform and analytics work to help the company become more data driven. 

As a Senior Data Analyst, you’ll be helping us on a journey towards a modern, self-serve analytics organisation. You’ll get autonomy and ownership around large parts of how we interface with users, how they’re trained and around defining the boundary between “let me show you how to do this yourself” and “let me do this for you”.

Over the last couple of years, we’ve made significant investments into our data infrastructure and our data processing platform. While this has brought new data for our users to play around with, we’ve neglected our role in managing this process and the data analytics and reporting ecosystem at Vonage has become a bit of a wild west situation.

With your help, we’re looking to fix that and establish the BI & Data team in a more proactive role in how analytics work is performed in the organisation.


What you will do

As a Senior Data Analyst you’ll:

  • Be our bridge and ambassador to the rest of the organisation, championing for self-service data analytics and maintaining relationships with power users
  • Define our analytics delivery working model (the right mix between building reports and teaching users to do it)
  • Be responsible for coordinating our user facing “Data academy” education initiative, to make sure our users can make the most of the data and reporting we have
  • Develop reliable reports or perform high impact analysis, that goes to the heart of the real business problem, in places where users self-serving is not suitable (e.g. sensitive financial analysis or reports re-used by hundreds of users) 
  • Work closely with the rest of the BI & Data team, to help make sure the data engineering work being done is well aligned to stakeholder needs

We’re specifically not looking for someone to churn out reports for other people all day long. 

Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics, via empowering our users so they’re able to do what they’re trying to do independently (while having support and training if they need it).  

What you will bring

We’re looking for an experienced analytics professional, with practical experience implementing and scaling self-service analytics in a mid-sized organisation. 

What is required for application


  • 2+ years practical experience delivering data analytics in an organisation using a self-service model
  • Experience working independently with a wide range of stakeholders, from other analysts to senior management
  • Skilled in using Tableau or other self-serve visualisation tools (Power BI, Qlik, Looker, ..)
  • Proficiency using SQL to query data in analytical databases (Redshift, Snowflake, Google Big Query, ..)


  • Have experience driving self-service analytics adoption in a scalable way
  • Worked in an agile, dynamic, startup-like environment, and were able to bring structure where there was none before

What is in it for you

The Vonage API platform is a global API platform for cloud communications that handles over 90 million requests every day. Customers like Airbnb, Viber, WhatsApp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. 

Startup environment with big tech benefits

  • We’re a highly dynamic, engineering focused organisation with a startup-like culture, despite our current size

  • You’ll get top tier benefits typically associated with larger tech firms, including unlimited holidays

Genuine opportunity to make an impact

  • We’re a very flat organisation, where you’ll be expected to take end to end ownership of large parts of how we do things

  • A non-political and pragmatic environment means your ideas can be implemented across the organisation, without having to go through 10 rounds of approval committees

Self-service analytics environment

  • We’re using a modern analytics stack, with Tableau as the visualisation front-end and Snowflake as the DWH, where the majority of report development is done by our users

  • Rather than a report mill, the BI & Data team is there to empower and help users get their data and analytics work done themselves

 Our benefits:

  • Unlimited paid annual leave (subject to team availability & manager approval)
  • Company pension
  • Life assurance
  • Income Protection
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Train Season Ticket Loan
  • Private Medical
  • Dental & Eye Cover
  • Gym Membership Loan
  • Enhanced Maternity and Paternity Leave
  • Career progression
  • Flexible working hours
  • Industry conferences as a team or individual
  • Free snacks and food 
  • Friday beer o’clock
  • Work laptop
  • Secure bicycle storage 
  • Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
  • Social meetups
  • Quarterly tech talks
  • Training  

Potential Next Career Move: Senior Data Analyst

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