Client Success Strategist - Chinese Speaker

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. 

Reporting to the Director, Client Services, APJ, we’re looking for a Client Success Strategist, APAC with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for key accounts here in APAC. 

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. In order to ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Client Success Strategist, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value. You will partner with strategic sales managers and account managers to develop and execute strategies that focus on using Similarweb data to solve for a specific customer need.

So, what will you be doing all day?

Your role as part of the APAC Strategic Pod means your daily responsibilities may include:

• Be the primary point of contact for all users on your assigned accounts
• Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
• Manage and expand long-term customer relationships, conduct multi-threading and ensure account longevity and renewals
• Uncovering and identifying upsell opportunities during the customer’s lifecycle
• Develop strong subject matter expertise across all Similarweb products and offering
• Ensure our Strategic clients are engaged with us and understand the value on how our solutions can bring them towards achieving their business goals

Requirements: 

• Has at least 5+ years of relevant consulting experience for clients in the following industries: CPG, Retail/FMCG, Financial services, B2B payments or logistics, Publishers & Media
• Previous experience in managing multiple senior level stakeholders in large organizations is a plus
• Understands SaaS delivery metrics, in-depth knowledge in digital marketing and emerging trends in the digital landscape
• Demonstrates the ability to produce high quality client-facing materials and collaterals that drive results
• Is highly skilled in Excel/ Google Sheets and Powerpoint/Google slides
• Exhibits strong problem solving and critical thinking skills
• Can manage multiple fast-paced, deadline-driven projects
• Native Chinese speaker

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take the initiative and create meaningful change within the organisation. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also strongly emphasise community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.