Customer Success Manager

At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions.

Since going public on the New York Stock Exchange in 2021, we've continued to grow! 

Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies.

We’re looking for a Customer Success Manager, SMB to join us in Prague 🇨🇿 and play a key role in building strong, lasting relationships with our existing customers. ✨

Why will your role be so important?

Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As a CSM, you’ll lead the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth. You'll manage relationships with customers and key decision-makers, working closely to help them achieve their business goals and KPIs.

So, what will you be doing all day?

• Manage and grow long-term partnerships with clients
• Understand customers’ business goals, and proactively support achieving those goals using Similarweb solutions
• Lead the commercial relationship with the customer, including quarterly business reviews, contract renewal and expansion
• Continuously identify and lead upsell opportunities
• Influence future lifetime value and new business growth through customer advocacy and reference-ability

This is a great opportunity for someone who has:

• 3+ years of proven commercial experience as an CSM or Account Manager for software or internet-based solutions
• Excellent English communication and presentation skills
• Ability to influence, confidently handle objections, and resolve customer issues
• Experience in consultative sales processes in large, complex prospect organizations
• Experience in presenting to and interacting with senior management of prospect organizations
• Team player, able to effectively interact with colleagues and business partners across the company 

For this role, we're looking for someone who can join us in the office five days a week.

Nice to have:

• Any other language skills besides English are a nice plus
• Digital marketing experience

Why you’ll love being a Similarwebber:

• Impact😎: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
• Innovation🚀: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change
• Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing. 
• Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card 😎
• Top-tier hardware👩🏻‍💻: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
• Team events: At Similarweb, we love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
• Access to Equity programs💸: Join in the success of Similarweb by becoming a shareholder!
• Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!🚀.