ABOUT RAPP: RAPP, part of Omnicom, exists to help clients invent a new future for their marketing through technology and data. Helping clients to build new capabilities to meet the challenges of an everchanging marketing landscape, we do this by delivering customer centric, data driven, profitable experiences. Working at the intersection of marketing technology, data and user experience, our clients can use such services as: Transformation Consultancy, Marketing Science, Data Engineering, Customer Experience and Marketing technologies. We also develop and maintain our own Forrester recognized Marketing Technology solution, adZU, which is used by 10,000 businesses worldwide. Our key clients include Best Western, Christie’s, Jaguar Land Rover, L’Oreal, Lilly, Mercedes Benz, Medivet, Samsung and Telstra. RAPP has a global presence with 300+ employees spanning ten cities, located in the UK, Europe, North America, and Australia.

At RAP  we believe everyone deserves a career journey that’s tailored to suit their own personal needs. We are committed to ensuring all our colleagues have access to an environment that fosters a growth mind-set. Looking to use the most advanced marketing technology and data models we can be radical in our approach. We are a strong and diverse team of consultants, technologists, data scientists and customer success practitioners. What unites us is our shared purpose and desire to transform marketing. Culturally, RAPP is an innovative, fast moving, exciting and occasionally a demanding place to work.

 

YOUR ROLE:

As Project Manager you are the director of the client projects – you are the one who knows how to make things happen. You are the master of the execution and process from project initiation to delivery. You are creative, solutions-oriented, organized, and collaborative and have exceptional people skills. This is a pivotal role within one of the key RAPP accounts, working on a high-end fashion brand. This is a newly created role needed to ensure the management and delivery of the full end-to-end process of CRM campaigns for a high,  fast-moving account.  

We deliver CRM campaigns from original client brief through strategy, data and marketing science, creative, build, data management, deployment and reporting. This role will help ensure defined workflow is being followed and campaigns are tracked and managed through the delivery lifecycle.

You’ll be integral in supporting delivery and ensuring account efficiencies through RAPP offices and with the client.

We’re looking for an independent and confident individual who is process driven. Ideally well versed in CRM systems and technology and data literate. A self-starter, who isn’t fazed by a strong team (in multiple locations), fast-paced delivery and a client with evolving strategies and challenges. You must be able to support the account team to ensure on-time and accurate delivery of the multiple campaign components. Campaigns are largely email focused at present but will soon be expanding out through all digital channels.

 

JOB DESCRIPTION supporting the multiple planning components and teams delivering client campaigns and supporting broader delivery of project initiatives. Campaigns are currently largely email centric currently but will soon be expanding out across a broader range of digital channels.

YOUR RESPONSIBILTIES

Responsibility 

  • Management and delivery of sophisticated CRM marketing and data driven initiatives from initial brief through to planning, creative, build and deployment
  • Keep projects moving forward smoothly, develop project plans for new work, ensure that creative can be produced within specified timeframes, efficiently manage + communicate milestones throughout the project lifecycle, proactively mitigate risks and be comfortable adapting to changes from inception to delivery of projects.
  • Manage account/project-related meetings including weekly account status meetings, internal reviews, etc. Issue and/or ensure issuance of timely contract reports.
  • Maintaining project level status documentation and reporting both client facing and internally.
  • Effectively manage budget for projects, ensure deliverables can be produced within specified budgets, proactively identify any risks, and escalate needs to business / agency leads to be addressed.
  • Align the project team to the work to ensure resources are available and present at appropriate times throughout the project lifecycle.
  • Process management; ensuring the team aligns to the process and deliverables required, while constantly looking to adjust and manoeuvre as different conflicts and challenges arise.
  • Maintain the required level of quality through every step of the delivery process.
  • Facilitating client meetings as required.
  • Vendor Management & Tracking – work with 3rd party partners to align on project related costs, tracking deliverables to the approved budget and internal integration of vendor costs into client SOW documents.
  • Manage simultaneous projects within budgetary and schedule constraints.
  • Collaborate with disciplines across the agency to deliver the highest quality of work
  • Build respectful, strong working relationships with internal team(s) from Business Leadership to execute resources on a project, as well as external partners and vendors.
  • Build respectful, strong working relationships when applicable with client(s). Ensure understanding and adherence to agency process.
  • Optimize production workflows and processes with a goal of constant improvement.
  • Proficient with programs such as Visio, Excel, PPT and MS Project.
  • Experience with project management/workflow tools a plus.
  • Lead efficient meetings and conference calls. Ensures timely conference notes and action steps taken.
  • Is a champion of the agency process and quality work. Ensure adherence by all parties.

SKILLS AND EXPERIENCE

REQUIRED SKILLS:

  • Bachelor’s Degree or equivalent experience.
  • 2-5 years of experience in CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.
  • Data literate – understanding the flows of data through the system
  • Experience in developing a CRM Campaigns – end to end
  • Experience in multiplatform content extensions and original content production.
  • Working knowledge & understanding of web technologies, including HTML, DHTML, Flash, XML, etc.
  • Possess an established track record of successful accomplishment with clients / teams.
  • Must be proficient with Microsoft Office products
  • Experience with At Task or related PM systems a plus.
  • Must have strong organizational skills and be detailed-oriented / stickler for details.
  • Must have strong written and communication skills.
  • Must have strong leadership skills and ability
  • Solid understanding and curiosity of various project management methodologies
    • Agile/Scrum (Prince 2 foundation ideal but not required).

 

SPEAKING UP ON RACISM AND DIVERSITY At RAPP we take a strong stand against racism and any type of discrimination. Our mission has always drawn strength from diversity and welcomed people from every walk of life around the world. We are committed to creating an equitable work environment and leading progress forward on inclusion and diversity. We hope that you have the same position and will also attempt to bring positive change in this endeavour and to transform marketing.

LASTLY, BUT IMPORTANTLY… What we need from you: jump in, find problems. Fix them and build relationships. Imagine new solutions, invent them and manage them. Do whatever it takes to go above and beyond. And stand up for individuality

 

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