Senior Tech Delivery Manager

3 MONTH FIXED TERM CONTRACT

*Experience of managing offshore software delivery teams is essential*

The Senior Technical Delivery Manager will have overall accountability for the delivery of a key content analytics service for RAPP.

You will be responsible for the delivery and implementation of the content analytics services roadmap, including having responsibility for creating a structured development environment for scheduling, tracking, and managing delivery of software and data engineering deliverables as well as data science projects.

The role focuses on the definition and optimisation of the operating model for the content analytics service, continually driving improvement of technical procedures, resourcing, and practices to ensure that the roadmap is delivered with quality, on time, to budget, and to specification.  

Your role will primarily be to supervise the delivery of the overall roadmap and in doing so supporting the product management, software & data engineering, data science and project management teams to ensure that initiatives and projects are delivered on time and to specification. This will involve technical expertise with experience in the delivery of engineering and analytical projects, including scoping of new briefs, estimation of work, capturing technical business requirements and the production of technical specifications.

To support your role you will manage engineers, data scientists and technical project managers, including assessing their workload and resourcing - onboarding additional team members when the budget & scope allows.

 It is important to note that the focus of this role is as managerial as technical. The Technical Delivery Manager must have a solid technical and operational experience to support their decision-making, as well as being assertive to onboard internal & external team members. The key focus of this role is to “Make it Happen … on time and pain free”

YOUR RESPONSIBILITIES:

 Governance & Commercials

• Prepare and attend regular steering committees alongside the Product Manager and other stakeholders
• Support RAPP’s commercial function in maintaining our forecasts
• Support our resourcing function to ensure appropriate forecasting of our internal and client backlogs to ensure appropriate resource is available across software, data engineering and data science teams.
• Help identify where prioritisation calls need to be made, and help the steering committee and other stakeholders understand the consequences of trade-offs.
• Continuously monitor delivery progress and effort consumption (burn) to surface early any risk of over-utilization/cost.
• Oversee monitoring of infrastructure costs to ensure internal and client workstreams keeping within budget.
• Continuously monitor the adoption and effectiveness of delivery and deployment processes, and relentlessly seek opportunities to improve processes and eliminate waste.

Delivery

• Work closely with key stakeholders and the Product Manager to collect and document functional and non-functional requirements from various stakeholders (clients, strategy, account, creative, customers, finance, analytics).
• Working with engineering leads (data, software, devops, mlops, frontend, qa) and Data Science leads, support the Product Manager to turn these requirements into implementable solutions (features, process automation, applications, complex campaign automations).
• Work with the Product Manager and stakeholders to break down solutions into a backlog of releasable increments of functionality
• Work with the Product Manager and teams to refine and right-size features (Epics and Stories) to make them deliverable.
• Work with engineering leads to surface tech debt, including preventive maintenance, and ensure this work is present and properly prioritized in the backlog.
• Work with the Product Manager to maintain a detailed backlog of cross-disciplinary tasks required to achieve the solution and desired outcomes, including effort by role, key dependencies, and sequencing.
• Manage this backlog through to successful development, implementation, and deployment in production, in time and within the budget and scope constraints.
• Assign active project tasks based on teams’ skillsets, bandwidth available and experience levels.
• Interface with Clients and business stakeholders to share progress regularly and surface risks, issues and mitigation plans.
• Embrace an AGILE and LEAN methodology and own the key ceremonies (planning, review, retrospectives, etc.)
• Be accountable for the quality of the solution delivered.
• Work with engineering leads and product management to design and implement deployment processes that minimize downtime and impact on customers.
• Carry out effective release planning with the Product Manager and leads.
• Become the delivery SME for the content analytics service, supporting and mentoring the technical project management team.

Standardisation

• Create and optimise standardised operational processes across the team across delivery, quality, and deployment.
• Ensure best practice documentation.
• Create a standardised operating model for delivering the content analytics services across our clients.

Requirements:

•  10+ years of technology experience, with 5+ years working in Marketing Technology
• Strong experience in Technical/Functional design and Solutions Architecture
• Experience with working with data science methodologies and approaches
• Experience with delivery of strategic analytics project working with complex datasets.
• Experience with Software Development Lifecycle.
• Experience working with offshore teams
• Demonstrated experience leveraging project management software solutions to manage both waterfall and agile projects (Workfront, Atlassian, MS Project, Smartsheet or similar).
• Demonstrated experience of working with Marketing Technology solutions with a focus on data solutions.
• Experience working with Cloud Platforms AWS, Azure or GCP, and associated key concepts such as Cloud-First applications and Infrastructure as Code.
• Fully Client facing and willing to problem solve with the Clients, and internal teams.
• Capable of leading and running effective technical work-sessions with Clients.
• Solutions-oriented, Collaborative, and with great people skills.
• Detail oriented, organized, and with ability to meet deadlines while working several workstreams simultaneously.
• A self-driven individual with the capability and spirit to build/manage a team
• Preferably with a certification and experience with AGILE Scrum.

Our Purpose

We are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology, and creative smarts to make meaningful, connections with every single person a brand knows.

As a guiding ethos, RAPP stands up for Individuality. So much so, that it's in our agency value proposition. We're committed to racial justice, equality and equity, representation, and unbiased opportunity – because we know that embracing diversity in all its facets helps us create our best work. Harnessing the experiences of all our Fiercely Individual people, and the differences among us, is the surest way to positively impact our business and network culture.

We encourage people of all races, ethnicities, backgrounds, sexual orientations, gender identities, life stages and abilities to apply. RAPP is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process –or after you’ve joined us – please let us know.

Our Family

We are a member of Omnicom’s Precision Marketing Group (OPMG) focused on digital and CRM marketing.