RAPP Mauritius is looking for a Business Analyst to join our award-winning team.

Position Overview


RAPP Indian Ocean is currently seeking a Business Analyst to join our Technology team. We are seeking passionate individuals eager for personal and professional growth within our supportive and collaborative culture. In this dynamic role, you will work with the Business to understand the Product and the user journeys; and provide solutions for critical and complex feature releases to meet end user requirements, including documentation of functional and systems specifications. Join us for a journey of growth, collaboration, and innovation in a role where your skills and passions can truly shine.


Key Responsibilities:

  • Participate in planning efforts, providing input based on subject area knowledge.
  • Provide direction and feedback to internal teams as well as end-users.
  • Engage with internal teams to understand architecture implications of potential new features or requirements.
  • Engage with business users to understand needs, using domain knowledge to provide recommendations.
  • Identify alignments and gaps between end user requirements and system capabilities.
  • Create user personas and journeys, using UML diagrams.
  • Document solutions using Business Requirement Specifications / Functional Design Documents / Technical Design Document.
  • Manage and track project progress against Functional Traceability Matrix.
  • Support multiple projects simultaneously across cross-functional teams.
  • Conduct business analysis acceptance testing (BAAT).
  • Work with QA teams to ensure that all product use cases are covered, that quality standards are met, and that user value is delivered.
  • Work with the development team, delivery team, and Product Managers to ensure that processes are refined and evolved to achieve continuous improvement.
  • Work with the Technology team to identify infrastructure investments, third-party technologies, and architectural enhancements.
  • Coordinate with internal teams and customers to launch solutions, ensuring execution of training and communication plans.
  • Contribute to team activities like daily standups, planning meeting, retrospectives and any other discussions.
  • Represent the team on cross team discussions.


Required Skills

  • 3+ years of proven work experience as a Technical Product Owner/Business/System Analyst.
  • Thorough understanding of Agile processes, and a track record of working in an Agile environment.
  • Hands on experience with technical documentation creation and maintenance.
  • Good experience in UML diagrams creation or similar.
  • Strong knowledge of reporting and Business Intelligence concepts.
  • Understanding of Product Owner role in Agile projects.
  • Proficient in the use of analytic tools necessary to build prototypes and requirements documents.
  • Practical experience with JIRA, Confluence, SQL.
  • Advanced written and spoken English skills.


Additional Skills

  • Experience working as a QA/QC Engineer in the past.
  • Knowledge of testing mobile applications, APIs.
  • Degree in computer science or equivalent.
  • Knowledge of Business Analysis theory, BABOK.
  • Professional certification: CSPO / PSPO / IIBA: CBAP


Personal Skills

  • Ability to adapt quickly to the changes on the project.
  • Ability to work with multiple projects at the same time.
  • An entrepreneurial mindset and an appreciation of a start-up context
  • Good analytical, problem-solving skills
  • Advanced communication skills
  • Good time management skills
  • Ability to explain technical details in simple words.
  • Proactive and quick learner
  • Result oriented person.
  • Strong team player

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