We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s well-being.

We are Fiercely Individual.


At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets. 


In this role you will:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan with the project coordinator to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Support project coordinator to delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Attend conferences and training as required to maintain proficiency
  • Perform other related duties as assigned
  • Develop spreadsheets, slides, diagrams and process maps to document needs
  • Document lesson learned post project completion
  • Participate/support the agency in the recruitment process.
  • Ensure career growth of subordinates within his/her purview by ensuring ongoing performance review with defined/smart objectives.
  • Manage conflicts between employees within his/her purview while ensuring a healthy working environment.
  • Evaluates and promotes teamwork, initiative, work ethic, values adherence and reports findings to discipline leads.
  • Ensures effective communication and promotes a sense of belonging, participation and involvement.
  • Conduct regular 1:1 connect to ensure team career needs.


What are we looking for? Besides a great attitude,

You should have:

  • Proven ability to successfully manage multiple projects simultaneously
  • Proven ability to successfully manage multiple stakeholders.
  • Proven ability to organize and analyze critical situations.
  • Proven problem-solving skills and strong client-facing skills.
  • Strong communication and teamwork skills

It’s a plus if you have:

  • 3+ years of experience in a project management role in a digital agency managing both onshore and offshore teams maintenance
  • Knowledge of tools such as Excel, Word, MS Project, Visio, PowerPoint & Smartsheet
  • Knowledge of collaboration and issue tracking tools such as MS Teams, Onedrive, Jira and Confluence
  • Prince2 and/or PMP, Scrum master certification, Agile certification


Competencies to be successful in this role:

  • Drives Result
  • Self-development
  • Resourcefulness
  • Action Oriented
  • Being Resilient

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