Head of Delivery

RAPP Mauritius is looking for a Head of Delivery to join our award-winning team.

JOB PURPOSE

The Head of Delivery (HoD) reports to the Managing Director. The HoD is responsible for creating the strategy and delivering the expected results for the organization. S/he has deep understanding of the business and accounts and is able to articulate a unified vision for the project management department. Besides coaching and developing the project management team, s/he is responsible for setting up the appropriate project management ways of working across all accounts. To ensure this they provide insight into the client’s business and lead the internal and external teams to optimize results. HoD is also expected to participates in RFP and recruitment processes.

Manages the local PMO. The scope of the role might include global engagements.

Direct reports: PCs and PMs.

MAIN RESPONSIBILITIES / DUTIES

• Be a trusted advisor and consultant for the client for any project management related topic.
• Responsible for creating the strategy of the project management department.
• Responsible to setup and rollout standard project management methodologies and best practices
• Responsible to setup and rollout templates and propose project management tools to enhance efficiency.
• Support project managers in their daily activities by reviewing the ways of working and by providing recommendation where appropriate.
• Participate in RFPs
• Mentor and coach team members of the department and guide with strategic direction.
• Setup personalized improvement plan for project managers.
• Ensure availability of proper training materials for project managers
• Setup and rollout portfolio report for project status
• Identify and mitigate risks, take action and align next steps with the Technical director, Head of QA, Engagement partners and Managing director.
• Foster relationships with Executives and Account Team members and multi-disciplinary teams.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

• Bachelor’s degree or higher.
• PMP / Prince2 certification will be a high advantage

REQUIRED EXPERIENCE

• 5 or more years of experience in relevant roles. Must include experience in the same or similar industry.
• 2 or more years of previous experience in a program management role.

LANGUAGES

• English level B2.
• French level B1.

SKILLS / COMPETENCIES

Builds networks:

• Builds strong formal and informal networks.
• Maintains relationships across a variety of functions and locations.
• Draws upon multiple relationships to exchange ideas, resources, and know-how.

Drives results:

• Has a strong bottom-line orientation.
• Persists in accomplishing objectives despite obstacles and setbacks.
• Has a track record of exceeding goals successfully.
• Pushes self and helps others achieve results.

Customer Focus:

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations.
• Establishes and maintains effective customer relationships.

Balances stakeholders:

• Understands internal and external stakeholder requirements, expectations, and needs.
• Balances the interests of multiple stakeholders.
• Considers cultural and ethical factors in the decision-making process.
• Acts fairly despite conflicting demands of stakeholders.

Drives engagement:

• Structures the work so it aligns with people’s goals and motivators.
• Empowers others.
• Makes each person feel his/her contributions are important.
• Invites input and shares ownership and visibility.
• Shows a clear connection between people’s motivators and the organizational goals.

Organizational savvy:

• Is sensitive to how people and organizations function.
• Anticipates land mines and plans approach accordingly.
• Deals comfortably with organizational politics.
• Knows who has power, respect, and influence.
• Steers through the organizational maze to get things done.

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

• Desirable: Any certification, course or training in people management, project management, commercial or product development.

SUPERVISORY RESPONSIBILITIES

• PCs and PMs. Total direct reports: 10-20

WORK ENVIRONMENT DEMANDS

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, and filing cabinets.
• May be requested to work overtime and/ or to travel for special projects.
• Extensive use of monitor, keyboard or mouse.