Do you have a passion for solving complex, technical issues for customers? If so, we are looking for an Engineer for our Technical Support Department at our Data Center in Frankfurt. We have 5 teams working in rotating shifts.

What is the role about?

  • Handling incoming service requests via phone, chat and/or our ticket system
  • Handling incidents and solving problems for our customers
  • Liaising with our level 1 team in order to find best solutions
  • Resolving 2nd level technical issues such as:
    • Configuration and installation of hardware components including servers, switches and PDU’s
    • Installation of Linux and Windows servers
    • Identify hard and software issues
    • Installation of Plesk, DirectAdmin and cPanel
    • Prepare technical documentation
    • Exchange hardware components

Who are you?

You are passionate about customer satisfaction and handling complex technical issues. Our Engineers have:

  • A minimum of 1 year experience in a technical support role
  • Linux knowledge and a LPIC-I certification
  • Knowledge of Windows 
  • ITIL, Apache, Postfix and MySQL knowledge
  • A minimum of B2 level English and German skills
  • Available to work in rotating 24*7 shifts
  • Driver’s license
  • Eligibility to work in Germany

What we offer:

  • Annual company bonus scheme
  • Good work-life balance
  • Free lunch, snacks and fruit as well as hot and cold drinks
  • Workplace health initiatives
  • Company pension scheme
  • Development opportunities
  • Fun events like summer and end of year parties, team and sport events
  • A present on your birthday, for your wedding and your work anniversary
  • Lounge area with a pool table, table-football, a TV and more
  • Good public transport connections

Want to apply?

Please use the link to apply. For more information, please contact Martina Paltenghi, HR Business Partner via phone 069-24752860 or email: m.paltenghi@de.leaseweb.com.

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