Do you have a passion for solving complex, technical issues for customers? If so, we are looking for an Engineer for our Technical Support Department at our Data Center in Frankfurt. We have 5 teams working in a rotating 24*7 shift.

What is the role about?

  • Handling incoming service requests through phone, chat and/or our ticket system.
  • You have a talent in handling incidents and solving problems for our customers.
  • Liaising with our level 1 team in order to find correct solutions.

Resolving 2nd level technical issues like:

  • Configuration and installation of hardware components like servers, switches and PDU’s
  • Installation of Linux and Windows servers
  • Identify hard and software issues
  • Installation of e.g. Plesk, DirectAdmin and cPanel
  • Prepare technical documentation
  • Exchange hardware components

Who are you?

Are you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:

  • At least 1 year of experience in a technical support role
  • Ideally, Linux knowledge and a LPIC-I certification
  • Any knowledge of Windows would be advantageous
  • ITIL, Apache, Postfix and MySQL knowledge would be beneficial
  • Good English and German communication skills
  • Available to work in rotating shifts
  • Driver’s license
  • Eligibility to work in Germany

What we offer:

  • Annual company bonus scheme
  • Good work life balance
  • Free lunch and free fruit as well as hot and cold drinks
  • Travel allowance
  • Workplace health promotions
  • Company pension scheme
  • The possibility to develop yourself and build up your career
  • Fun events like summer and end of year parties, team and sport events
  • Of course, you will also get a present on your birthday, wedding and for your work anniversary
  • We have a lounge area including a pool table, table-football, a TV and many more
  • Good connection to public transport

Want to apply?

Please use the link to apply. For more information, please contact Valeria Goldberg, HR Advisor via phone 069-24752860 or email: v.goldberg@de.leaseweb.com.

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