Client Service Delivery Executive

Customer Service is not a job, it’s an attitude. Do you have service running in your veins? LeaseWeb has a serious commitment to providing the best possible experience to their customers. If you are a natural born communicator and truly passionate about making every single client happy, we want to talk to you!

The Department:

The mission of Client Service Delivery is to continuously add value by delivering impeccable quality on time whilst assuring a world class customer experience.

We start by confirming that the client is who or what they say they are. When this is done we make sure that all orders are processed correctly, so that LeaseWeb delivers their high-quality services on time and with the least possible fuss. And to make sure everything is flawless, we support the customers during and in the weeks after their order is delivered.

Our international team currently consists of 20 members, located in the different offices in The Netherlands, Germany & the USA.

What is the role about?

We are currently looking for a contract management candidate who will be working in our Client Service Delivery department, consisting of 2 teams: Order Delivery and Contract Management.,
Contract management is the process of managing contract creation, execution and analysis to maximize operational and financial performance within an organization, while reducing financial risks.

Key responsibilities:

  • Working knowledge of SAP / C4C, terminology and standards
  • Dispute Management
  • Credit Management
  • Cancellations
  • Excellent communication skills
  • Hands-on mentality
  • Keeping all processes & work instructions up to date

Who are you?

You have service on your DNA. You are flexible and solution oriented and have a proven track record in excellent customer service (not necessarily in an office setting). You are passionate, eager to learn and to play a positive role in a great team. You have outstanding communication skills, both spoken and written (in English) and a special talent for human relations.

What we offer:

  • Competitive salary + annual bonus
  • Good secondary benefits, including a defined contribution pension plan and collective health care plan
  • 25 days holiday
  • Free lunch
  • Free parking
  • The possibility to develop yourself and build up your career
  • Team fun events

Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

If you need any further information, please don’t hesitate to contact Barbara Poveda (Talent Acquisition Lead) via or +31 654 23 5261.  We look forward to hearing from you!

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications.

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