Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team
Dialpad’s Accounts Receivable Analyst will bring process development for AR process and help to build up best industry practices to make sure we excel in customer support. In this role, you’ll combine Accounting practices with customer Support to bring value to Dialpad and customers.

Dialpad’s Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.

Your role
As an AR Analyst you’ll own the AR process from Billing to Cash application.You’ll work closely with the support team to help resolve customer queries.  You’ll also help create reporting to deliver to stakeholders. In addition, you’ll work with the team to make sure we are closing tasks as per designated deadlines.

This position reports to our Team Lead, AR who is based in Bengaluru, India.

What you’ll do

  • Effectively collaborate with internal partners to manage customer billing processes
  • Issuing invoices and credits in a timely manner while maintaining a high level of accuracy
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Appropriately escalate collection issues and follow-up with customers A/P departments
  • Research and resolve billing related inquiries from customers
  • Special projects and reporting as needed

 

Skills you’ll bring 

  • 3 to 6 years of prior AR experience.
  • Bachelor's degree in finance or equivalent practical experience
  • Experience collaborating with the support team and communicating with the customers.
  • Expertise with Microsoft excel and Netsuite ERP
  • Knowledge of basic accounting principles.

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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