About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role
Dialpad is seeking a talented and experienced Senior Frontend Engineer to lead our team on a mission to build the next generation of our Web and Desktop experiences, working closely with the leadership in the Contact Center space. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, frontend client using modern technologies like Vue3, Typescript, GraphQL, willing to make an impact while contributing to a cross-functional team.

What you’ll do  

  • Create a long term technical vision for the web and desktop frontend clients, while defining steps to deliver value in shorter term phases.
  • Design and build amazing web experiences written in industrial, up-to-date frameworks such as Vue.js and TypeScript, in a secure, well-tested, and performant way.
  • Work closely with backend engineers to design and implement RESTful APIs and data schema.
  • Collaborate with product managers, designers, and other engineers to deliver high-quality products.
  • Build responsive composable UIs for all devices, screen sizes, and resolutions.
  • Plan and create reusable and modular components/micro-frontends that can be used across multiple products.
  • Craft clean, modular, and maintainable code using best practices.
  • Consistently ship small features and improvements with minimal guidance and support from other team members.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, fast, and scalable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Perform unit and end-to-end testing.
  • Constantly optimize web applications for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Stay up-to-date with the latest frontend technologies and industry trends.
  • Mentor engineers and help them grow their skills, expertise, and technical responsibilities.

Skills you’ll bring  

  • 6+ years of experience in frontend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience with Vue.js or another modern JavaScript web framework (React, Angular, Ember, etc.)
  • Strong experience using state management libraries: Vuex, Redux, Recoil, MobX
  • Strong experience using Typescript and ES6
  • Strong experience with RESTful APIs, schema, cache, scalability and performance
  • Extensive knowledge of HTML and CSS
  • Experience with building reusable and modular components.
  • Experience designing and building interactions that are fully accessible and comply with the Web Content Accessibility Guidelines (WCAG) standards.
  • Experience with writing automated tests with tools like Karma, Jasmine, Jest, Mocha, TestCafe, AVA, tape
  • Attention to detail and ability to write clean, modular, and maintainable code
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them
  • Experience building Progressive Web Apps (PWA)
  • Experience with highly agile and iterative development processes.
  • Strong debugging and troubleshooting skills

Dialpad benefits and perks

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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