About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role
As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js & GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.

This position reports to our Senior Manager, who is based in India. Candidates are expected to be flexible with the working hours, to overlap with the IST timezone for team meetings/ discussions/ escalations.

What you will do

  • Define a 1-3 year roadmap/vision based on the Integrations team charter.
  • Become a force multiplier, by enabling the team members to improve the quality of the product offerings
  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide estimates on technical resources and requirements necessary to plan and begin projects.
  • Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.
  • Review technical designs to ensure features/products are well-integrated and fully meet business needs.
  • You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations
  • Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture. 
  • Develop and maintain Dialpad’s Integration applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.

Skills you will bring

  • 10+ years of experience in Full-stack software engineering 
  • Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)
  • Expert in at least one of the modern Backend & Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript
  • Strong experience Integrating with SaaS platforms using APIs.
  • Experience with building reusable and modular components for both the frontend and backend.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and mentorship skills
  • Nice to have: Technical Leadership skills, Understanding of authentication between SaaS platforms.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services

Dialpad benefits and perks

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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