About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
Your role
As the Senior Director of Enterprise Business Applications, you will be a key leader responsible for overseeing the strategy, implementation, and management of all enterprise-level business applications within the organization. You will collaborate with cross-functional teams to ensure the effective utilization of technology solutions that enhance operational efficiency, drive innovation, and support the achievement of business objectives. This is a senior leadership role and reports directly to the CIO.
What you'll do
Strategic Leadership:
- Develop and execute a comprehensive strategy for the organization's enterprise business applications, aligning with overall business goals and objectives.
- Collaborate with executive leadership to understand business needs and identify opportunities for technology-driven improvements.
- This leader will help define the Application Development Roadmap and Reference Architecture(s) for the entire enterprise
Application Portfolio Management and support:
- Oversee the full lifecycle of enterprise applications, from evaluation and selection to architecture, implementation, maintenance, and retirement.
- Manage a diverse portfolio of applications such as ERP systems (Netsuite), CRM platforms ( Salesforce), HRIS, financial management systems, and more.
Team Leadership:
- Lead and mentor a team of IT professionals, including application architects, project managers, developers, and support staff across the globe
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
Vendor Relationships:
- Build and maintain strong partnerships with technology vendors and service providers to ensure the organization has access to the latest solutions and support.
Project Management:
- Oversee the planning, execution, and delivery of complex projects related to enterprise applications, ensuring they are completed on time, within scope, and within budget.
- Identify and mitigate risks associated with application implementations and upgrades.
Governance and Compliance:
- Ensure that all applications adhere to industry best practices, data security standards, and regulatory requirements.
- Implement proper change management processes to minimize disruptions during system updates.
Business Process Optimization:
- Collaborate with business stakeholders to identify opportunities for process optimization and automation through technology.
- Leverage enterprise applications to streamline workflows and enhance operational efficiency.
Budget Management:
- Develop and manage the department's budget, making strategic decisions regarding resource allocation, technology investments, and cost optimization.
Stakeholder Communication:
- Communicate effectively with executive leadership, business unit heads, and other stakeholders to provide updates, gather feedback, and ensure alignment between technology initiatives and business goals.
Who you are
Bachelor's or master's degree in Information Technology, Computer Science, Business Administration, or a related field (advanced degree preferred).
- Proven experience (10+ years) in leading and managing enterprise business application teams in a complex SaaS environment.
- Strong understanding of various enterprise applications, such as ERP, CRM(Salesforce), HRIS, and financial systems.
- Solution architecture experience in Salesforce is highly preferred
- Proven experience in streamlining business processes and automations is a must.
- Demonstrated ability to develop a culture that adopts change and challenges historic paradigms
- Solid project management skills with a track record of successfully delivering large-scale technology projects.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinker with the ability to align technology initiatives with business objectives.
- Experience in vendor management, contract negotiation, and relationship building.
- In-depth knowledge of data security, compliance, and governance best practices.
- Ability to adapt to changing technological landscapes and industry trends.
- Experienced in building, coaching and leading global teams,
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
