About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad is looking for a highly motivated and collaborative Senior Salesforce Systems Administrator with excellent analytical, problem solving and communication skills to join our Systems and Tools team. The team plays an essential role in quote creation, contract management , and all revenue data including commissions.  We support the business with innovative ideas and technical expertise while working closely with our Global Sales teams, Finance, Deal Desk, Marketing and Operations departments.  

Your role

As a Senior Systems Administrator at Dialpad, you'll be part of a passionate team who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. The team works closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The Senior Systems Administrator must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. You will need to pay close attention to detail, be a strong problem solver and not afraid to chase down answers. You will work closely with the Junior Systems Administrator to help prioritize and troubleshoot for the team.  The Senior Systems Administrator must be proficient at documenting new processes and understand the underlying business operations in order to support users in Salesforce and related systems, while keeping our platform running at a high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers.

This position reports to our Director of Systems and Tools and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do 

  • Manage, troubleshoot  and resolve field support ticket submission
  • Respond to Salesforce user requests and provide technical support 
  • Handle all basic administrative functions including user and field maintenance, page layouts, reports and dashboards management and other routine tasks
  • Train, mentor and support Junior Administrators on the team
  • Perform data quality analysis to assist in data integrity in the system
  • Partner with business systems teams to ensure quality control in the system
  • Document and maintain procedures resolving the recurring incidents
  • Provide a superior customer experience in all interactions with internal and external customers 

Skills you’ll bring 

  • 5+ years experience in a similar role at a SaaS company
  • 5+ years of Salesforce administration and maintenance experience
  • Strong understanding of Salesforce best practices and functionality
  • Experience working as a part of a sales/revenue operations team
  • Knowledge of sales and marketing processes and workflows 
  • Excellent problem-solving skills and the ability to troubleshoot and resolve issues in a timely manner
  • Strong technical, leadership and communication skills and the ability to effectively communicate and collaborate with stakeholders
  • Proactive attitude to identify and resolve issues
  • Salesforce Administrator certification is a plus

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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