Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Tech lead and  Director, Talent to get up to speed on current integration, workflows, systems and data sets 
  • You’ll engage with business partners and application users to understand their requirements 
  • You’ll work with business partners and application users to identify their use cases and requirements and convert them to technical requirements. 
  • You’ll become an expert with the current integration and troubleshoot any issues and fix any integration gaps for the existing integrations.
  • You’ll collaborate on data extraction, validation, integration, and analysis requirements
  • By the end of your first month, you’ll understand where to go to find the right data to answer a question. You’ll be persistent in ensuring data quality and resourceful in getting data that is not immediately available
  • Troubleshooting and providing the Root Cause Analysis of the issues.

In your first 60 days: 

  • You’ll create and implement effective, timely, scalable Boomi integration solutions, integrating data from multiple systems ensuring quality and reliability of data
  • You’ll provide the data from destination systems to BQ  for the reporting teams to make use of the data.
  • You’ll be able to provide recommendations for processes and system configurations that provides performance improvements and reduction in the SLA’s of the existing integration solution.

By 90 days: 

  • You’ll be our go-to expert for all Integration processes , sources, destinations , business logic and data.
  • You’ll be able to provide the organization with ongoing issues and solutions to have the fix implemented and unit test with all  possible scenarios.
  • You’ll recommend process changes that can drive increased performance. 

Who you are

A good knowledge and working experience on Boomi with Netsuite, Salesforce and Google Pub/Sub and other SAAS based applications as source systems and  destination systems. Have a good knowledge of the Boomi SDLC . Good handle on Boomi deployments and version control.  Expert in JSON, XML, CSV, EDI schemas. Good knowledge on java/groovy scripts. Ability to troubleshoot production issues and provide the root cause analysis of the issues. 

Good interpersonal and communication skills to interact with different team members in order to gather the requirements and ability to convert it to technical documents and develop the Boomi processes to successfully pass the acceptance criteria.Unit test different scenarios and prepare documentation for the same. Reconcile the data in case of errors and issues.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals & Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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