As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The Team

Great products are identified by their superior quality and for this reason, great organizations have a very engaged QA team.  Our Customers rely on us for their most critical communications; their sales calls, their support lines, their all-hands team meetings. They trust us to be worldwide, responsive, scalable and always available. And our QA team plays a very key role in maintaining that trust while we ship big and often.

This is a great opportunity to lead a dynamic team of QA Engineers and contribute to establishing a Test Center of Excellence at Dialpad, whose goal is to  provide QA know-how and Test frameworks for the organization, and manage test environments, test data, and test environment virtualization.

What you will achieve

 

In your first 30 days: 

  • Work with your team and the Director of Quality to build an understanding of the product portfolio, the business workflows in the product  and the release cadence 
  • Work closely with the Director of Quality  to understand the vision, challenges, and opportunities for the Automation Team 
  • You will own the Automation test portfolio and contribute towards a part of the functional and system regression test activities 
  • You will build an understanding of existing internal automation tools and frameworks.
  • By the end of your first month, you’ll understand the Automation team structure, the stakeholders  and the product architecture

In your first 60 days: 

 

  • You will start developing a deeper understanding of Product Features and terminology.
  • At a broader level You will understand the goals and challenges of the QA Automation team
  • You will work closely with the automation team members , as we well as the functional team members towards identifying areas that could be enhanced with automation
  • You will own specialized areas in automated Test execution  and will be equipped to provide solutions to enhance the regression / functional testing activities.
  • By the end of your first 60 days, you will have gained the familiarity of working with the existing automation test framework and be able to provide value and will be able to identify opportunities for enhancing the test automation

 

By 90 days: 

 

  • You will contribute towards the functional test automation activities with newer work flows and will be actively drive the upkeep and test script maintenance actions 
  • You will be in the process of owning up the Overall Automation program responsibilities for both Functional and Regression testing activities
  • You would be comfortable participating in the enhancement initiatives for our test automation Tools and frameworks  
  • You will start delivering results towards current and future  QA organization level OKRs

 

Who you are

 

As the Test Automation manager, you will be responsible to lead, mentor and expand the Dialpad QA Automation team in Bangalore. You will also be responsible for shaping up the Automated test capability and technical execution of the QA roadmap of your team , working on high impact technical problems. You will also help improve the QA processes, develop and enforce best practices to enable the team to build scalable, robust & reliable Test Framework solutions

You will need to work closely with the Director of Quality to prioritize test automation solutions for both product engineering and feature roadmap of the company. You are expected to be confident in your ability to share your knowledge with others and are very comfortable working across geographies. 

Our ideal candidate would have between 14 to 16 years of qualitative work experience and would be expected to have hands-on expertise with building Automated Testing Solutions and Tooling for SaaS based products and services. Prior experience with VoIP, Video, OTT and  Telecommunication Systems is a plus .

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.



Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Meals & Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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