As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced Network Engineering team may be the team for you! We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

In your first 90 days:

  • Meet your manager and onboarding buddy who will assist you in getting started
  • Get to know a highly communicative and collaborative engineering team 
  • Get familiarized with Dialpad’s Global Data Centers, Systems, and Network Architecture
  • Design and deploy a cloud expansion strategy
  • Steer capacity planning and system performance
  • Design and deploy servers at scale into data centers around the globe

Beyond 6 Months:

  • Scout, evaluate and compare hardware options and collocation facilities
  • Setup new cages, racks, machines, and network equipment
  • Develop and maintain automation for a large fleet of servers
  • Work with vendors to obtain quotes, make purchases, and schedule services
  • Participate in an operations on-call rotation
  • Setup monitoring for server, network, and data center health
  • Troubleshoot technical challenges with hardware and software
  • Develop and maintain proper documentation for engineering staff

Who you are

As a Senior System Administrator who is familiar with Linux server hardware administration, network operations, cloud operations, and scripting, you will help establish and maintain a global web of data centers providing real-time communications to a rapidly growing user base. You’ll own the next generation design of our systems architecture and deploy servers at scale into data centers around the globe.  You will also be designing and deploying a cloud expansion strategy through capacity planning and system performance monitoring. 

Deep comprehension of different operating systems, especially Debian Linux, while administrating server hardware such as Dell / HP / IBM.  Experienced with networking technologies: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. Leveraging at least one scripting or programming language such as bash, python, perl, etc.

Requirements:

  • BS in Computer Science/Engineering or equivalent technical discipline
  • Exceptional oral and written English communication
  • Able to travel on relatively short notice (~1w)
  • Able to travel to foreign countries including the US, EU and APAC

Bonus Points if you Have These:

  • Linux Foundation CS / RedHat CSA / SuSE CA or similar
  • Data center setup / deployment experience
  • Familiarity with Dell hardware and iDRAC remote machine management
  • Experience with configuration management tools such as Ansible, Puppet, Chef
  • Exposure to cloud platforms such as GCP or AWS
  • Python development training or experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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