Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

At Dialpad, we have developed our own state-of-the-art ASR system to address the unique challenges of transcribing real-life human to human business conversations. We are actively doing R&D to improve acoustic modeling, handling of a wide range of accents and dialects, and modeling customers' unique vocabulary. ASR is a critical function in our mission to provide conversational insights at scale to our users with AI.

Our Speech Recognition Engineers get to apply ASR to the practical solution of business phone conversations; bridging the gap between academia and industry. A day in the life of a senior engineer could involve building cutting edge solutions for real-time production applications, researching new ideas and how they could apply to our products, helping to brainstorm on the future direction of the team, and helping to lead more junior employees in their work. No matter what they are doing on a given day they will be having a meaningful impact on the customer’s experience while working in a highly collaborative and supportive environment. 

We have a team culture that emphasizes continuous learning and keeping up with advances in the field of speech and natural language processing. We have internal seminars each week to discuss experimental results and review papers, and encourage team members to participate in academic conferences.

Requirements

  • At least 3 years of demonstrated experience building ASR systems with Kaldi or another ASR system, this could be through a Ph.D. and publications or deploying systems to production environments
  • Proficiency in some programming languages such as Python, Bash, C/C++, SQL
  • Strong machine learning background and familiarity with state of the art neural networking and statistical modeling techniques applied to speech, including DNNs, bLSTMs, RNNs, and end-to-end systems. 
  • Willing to work collaboratively with those in EST and PST time zones

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

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