About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
A Client Account Executive, VSB at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving YoY revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their account. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE, VSB will show the value of what's possible through the implementation of additional Dialpad product suite offerings.
The CAE, VSB is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader. The CAE, VSB will be responsible for meeting/exceeding sales and revenue goals and objectives.
Responsibilities
- Manage the full sales cycle for a dedicated portfolio of SMB clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
- Partner with fellow SMB CAEs to identify leads for upsell/cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
- Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
- Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
- Proactively generate leads and nurture a robust sales pipeline.
- Consistently achieve or surpass quarterly revenue targets.
Skills you'll bring
- 1-3 years of sales experience in an ever-changing environment
- Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background
- Ability to communicate, present and influence key stakeholders and decision makers
- Experience providing timely and accurate forecasts to sales leadership
- Excellent time management and organizational skills with the ability to track numerous details
- SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
- Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
- Curiosity: Ability to get to know your customers’ business, internal teams and processes
- Closing mindset: Get ahead of closing deals by asking closing questions early and often
- Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
- High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
- Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
- Communication: Clear communication is critically important to this role.
Dialpad benefits and perks
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
