Dialpad is the most modern business communications company in the industry. Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind. We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.
Who We Are
At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.
With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!
About The Role
This role is on the Natural Language Processing team in the Voice Intelligence organization of Dialpad. As a Senior Applied Scientist you will study real human-human conversations, looking for ways that we could provide feedback to users so that they can have more effective, empathetic and engaged interactions with their customers. We take an eclectic approach, mixing insights and methods from Linguistics (Conversation Analysis, Sociolinguistics, syntax, semantics, Speech Act Theory) with empirical methods and state-of-the-art machine learning and computational linguistics. We have a diverse team of Applied Scientists and Data Analysts with backgrounds in Linguistics, Quantum Physics, Machine Learning, Material Science and Computer Science.
Our recent projects have focused on how to massage the transcripts of phone conversations to make them easier to read, how to extract action items and interesting customer questions, and how to model customer sentiment.
A typical project starts with a linguistic idea as you’re poring over transcripts with colleagues. You notice a recurring pattern then validate that pattern with more data. In discussions with user design and product specialists, you discuss how this linguistic insight might contribute to a product feature, e.g. to point to interesting parts of the conversation. You then draft a proposal for a new feature and then supervise a data annotation project to get the data you’ll be needing to train a machine-learned model. Eventually, that R&D results in some working code that you deploy in collaboration with the engineering teams.
You must have…
- A Masters or Ph.D. in Linguistics, Computational Linguistics or a related technical field
- 3+ years experience doing innovative hands-on research
- Knowledge of machine learning, especially deep learning
- Proficiency in Python
- History of collaborating with colleagues to solve hard problems
- Curiosity and desire to keep learning
- Good linguistic judgments and insights
- Fluency in English
Bonus points if you have…
- Worked with conversational data or done a major descriptive linguistics project
- A publication record in the area of computational linguistics
- Data analysis and reporting skills
Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.
There is no idea too crazy and no task too small — we work together to make things we’re proud of.
Compensation & Equity
Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.
An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.
We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.
Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)
Location, Location, Location
San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas
Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.