It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provideinnovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts.
Why Technical Support needs you
In this technical support role, you will manage support emails, call requests and chats, log issueswith our engineering team, follow up on existing issues, provide customer insights and feedback to Product, Engineering, Marketing, and others.You are a highly empathetic individual who enjoys helping our customers solve their issue and help prevent the next.
Why Box needs you
Box is growing at a rapid pace. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That is where you come in.
Why you need Box
In this role, you will become an expert on the entirety of the Box product suite. You will learn how our largest customers use Box on a day-to-day basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our usersbut also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managersto optimize our service. You will develop technically and professionally with these internal connections and supplemental training on topics such as web development, project management, and personal development.
Who you are
You are curious, resourceful, and enthusiastic about helping others. You are the type of person that likes to take things apart and rebuild them to see how they work. You enjoy learning new technologies. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.
You have a BA/BS degree.
You are technically savvy with a curiosity for how software works and passion for innovation.
You have excellent written and verbal communication skills.
You have high attention to detail and ability to troubleshoot.
Able to work independently and make decisions.
Demonstrated ability managing priorities and adapting in a fast-paced environment.