At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the largest industrial construction enterprises in the Southwest and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry.
Nox Group is currently seeking an IT Technician to join our growing team in Phoenix, Arizona.
This position is responsible for handling first and second-level support of service requests. This relates to all technology, including workstations, servers, printers, networks, cell phones, desk phones, and vendor-specific hardware and software. This role also involves implementing internal systems and providing technical assistance to team members with system and network requests.
Responsibilities
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support disaster recovery solutions.
- Working knowledge of active directory, networking-DHCP, Gateways, TCP/IP, NAT, and how it relates to desktop troubleshooting.
- Basic and more advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic and more advanced remote access solution implementation and support: VPN, Office 365, Egnyte, and Autodesk Cloud Connect.
- Experience in LAN/PC administration (LAN, Active Directory, GPO, O365, backup/restore services).
- System documentation of maintenance and upgrades.
- Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or planned network outages.
- IT support relating to issues with the internal systems and network infrastructure.
- Support services for Microsoft-related technologies: Windows Server, SQL, SharePoint, Microsoft 365, etc.
- Implementation and maintenance of a remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Document maintenance for all computer systems and network infrastructure.
- Visit job sites and branch offices to coordinate services as needed.
Qualifications
- Ability to work in a team and communicate effectively.
- Business awareness: specific knowledge of the users and how IT relates to their department strategy and goals.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: the ability to match resources to technical issues appropriately.
- Provide service awareness of all organizations' critical IT services for which support is provided.
- Self-motivated with the ability to work in a fast-moving environment.
- Office 365
- Familiarity with the Autodesk Virtual Construction suite, including Revit, Navisworks, and Autodesk Connect Cloud, is a plus.
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
