The time is now to start your next career step at Celonis, one of the fastest growing global tech companies worldwide

Celonis is the leader in business transformation software - the Execution Management Systems (EMS) lifts barriers to execution capacity to maximize business performance. Powered by its market-leading process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone, and Whirlpool. Particularly in these uncertain times Celonis plays an impactful role in helping customers to use their execution capacity the best way possible. 

Celonis is headquartered in Munich, Germany and New York, US, and has in total 15 offices worldwide.The company has grown 5,000% in 4 years and 300% in the past year. Celonis now counts as a Decacorn, having raised $1 billion in our most recent funding round in June 2021, valuing the company at more than $11 billion. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, as well as Toronto, Canada, and Latin America.

At Celonis, we believe that every company can unlock their full execution capacity - and for that we need you as a IT Support Engineer

Responsibilities

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
  • 1st contact & responsible for Onboarding of new Celonis employees in the US 
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • Mobile Device support for corporate smartphones
  • On-site support for the Celonis Raleigh Office
  • Ability to work on a weekly shift 
  • Ability to be on-call
  • To be the 1st contact person in IT-questions for a large rising and cool company
  • Learn everyday something new in our international IT team
  • To be a very good service provider in a superfluid company

You  

  • Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
  • Basic knowledge of Active Directory
  • Basic knowledge of TCP/IP networks 
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom
  • Trouble shoot drivers / software applications
  • Knowledge in Mobile Device Management solutions
  • Prior experience in desktop support and equipment
  • Ability to be a very good service provider for our employees
  • Outgoing
  • Strong attention to detail
  • Good documentation ability
  • Team player and ability to work independently
  • Fantastic trouble-shooter
  • Desire to learn
  • Cool under pressure
  • 2+ years in desktop support
  • 2+ years in Windows 10 and MacOS support
  • 1+ years in Basic Active Directory Administration

We

  • ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test 
  • … offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
  • ... are visionary and one of the fastest growing Software-Unicorns in the world
  • … are experts in the field of Process Mining - the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
  • ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

 

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better. Have a look at our Diversity statement. 

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