Solaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 700+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

 

Your Role 

  • Receive and manage complaints from customers and regulatory authorities and communicate and respond to them in a German speaking market.
  • Conduct root-cause analysis to identify operational improvement potentials and gaps in service offerings, in strong alignment with our Legal team.
  • Conduct quality assurance measures to enhance the qualitative handling of complaints by the team and advise the team members on improvements when handling complaints.
  • Coaching and training of team members.
  • Drive and track improvement measures to improve the customer experience with Solaris and its cooperation partners.
  • Maintain up-to-date complaint reports in accordance with national regulatory requirements and undertake monthly reporting on complaints to senior management.
  • Communicate and respond to regulatory authorities to establish a solid relationship.

We'd love to see 

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

  • +5 years of working experience in complaints management of a financial institution in a German-speaking market.
  • Completed bank apprenticeship or comparable qualification with professionalComplaints-handling experience is a strong plus.
  • Fluency in speaking and writing German is a must, and English should be at an advanced level.
  • Strong team player with outstanding communication skills.
  • Being a role model for others with the ability to train and motivate.
  • Strong problem-solving skills, proactive and partner focused.

Benefits 

  • We have a "remote-friendly" working arrangement
  • Home office budget
  • Learning & Development budget
  • Transparent framework to support your career goals
  • Competitive salary

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

Information on data processing:


DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en

To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add another education


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.