Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 10.6 million caregivers, representing over 7 million patients across 10,900+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

In 2024, Noora Health was honored to be featured in an essay in The New York Times which vividly captured a universal story of love and compassion through our collaboration with Sri Jayadeva Institute of Cardiovascular Sciences and Research in Bangalore, India.

 

JOB TYPE:  Full-time - Contract (6 Months)

LOCATION: Dhaka, Bangladesh

TEAM: Service & Systems Design - Bangladesh

 

WHAT YOU WILL DO

  • Represent the voice of the user (and stakeholders) in the context of the Bangladesh, working closely with the Shared teams
  • Support in conducting need assessment and feedback collection on specific health condition areas (ex: Cardiology, Diabetology, etc) in a particular geography, for new program design or revamp
  • Creation and documentation of service blueprints and other digital and non-digital service or experience maps for relevant health condition areas, as needed and in line with the organization’s standards
  • Plan for and support in the execution of end-to-end service prototyping or experience prototyping (for a singular toughpoint), as and when the project requires the same
  • Work closely with Tech Ops and Product Teams to support digital product improvements from a UX point of view
  • Support in ensuring the service is understood by all relevant stakeholders, by supporting in the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams.

WHAT WE ARE LOOKING FOR

  • Undergraduate degree in Design, OR an undergraduate degree in any other field followed by at least 1-2 years of experience in any form of Design Research, Design Strategy, Social Design, UX or Service Design disciplines.
  • Proficiency in creating detailed sketches, service blueprints, and program strategies.
  • Strong skills in using design software such as Mural, Miro, Adobe Illustrator and Figma.
  • Ability to zoom in and out of complex problems and maintain attention to detail.
  • Basic project management skills and process documentation capabilities.
  • Proficiency in English and Bangla.
  • Can sketch and make quick storyboards
  • Attention to detail, process documentation and basic project management skills.
  • Someone who’s actively collaborative and interested in learning new things!

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.

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