Medical Officer - Content

Medical Officer-Contents

JOB TYPE: Full-time Contract

LOCATION: Bangalore, India

TEAM: Program Design & Development

WHO WE ARE

 Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than three million caregivers across 400+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

JOB OVERVIEW

We are seeking a dynamic Medical Officer - Contents to join our team. The Medical Officer will play a crucial role in supporting the creation, refinement, and management of medical contents in our products that support Noora Health’s initiatives in patient and caregiver education, healthcare programs, and remote engagement services. This position will directly contribute to the development of high-quality, impactful content that supports improved health outcomes across various programs. The Medical Officer will collaborate closely with the Medical Director, Medical Content Team, Knowledge Management Team, and Remote Engagement Services team, alongside other teams across Program Design & Development, Program Delivery, and Research.

WHAT YOU WILL DO

1. Content Writing and Development

• Support and own in developing, writing, and creating medical content (in English and other regional languages) for patient and caregiver education programs, training modules, remote engagement platforms, and various health-related initiatives.
• Ensure that content is accurate, evidence-based, and adheres to the latest clinical guidelines and standards.
• Tailor content to different formats, including brochures, training manuals, video scripts, infographics, mobile applications, and other digital platforms.
• Adapt content to suit the literacy and cultural sensitivities of diverse patient populations.

1. Content Refining and Reviews

• Review and refine medical content to ensure clarity, coherence, and relevance for the target audience.
• Work closely with subject matter experts, the Medical Director, and external healthcare professionals to validate the accuracy and clinical appropriateness of the content.
• Maintain consistency in tone, language, and style across all content materials.
• Revise content based on feedback from users, healthcare workers, and team members to ensure continuous improvement.

1. Content Testing and Feedback Integration

• Collaborate with the Program Delivery team to conduct pilot testing of content across various health settings.
• Collect and analyze feedback from end-users, including patients, caregivers, healthcare providers, and field teams.
• Implement necessary changes to improve content quality and effectiveness based on test results and feedback.
• Ensure content is user-friendly, culturally appropriate, and accessible across various literacy levels.

1. Medical Knowledge Management

• Assist the Knowledge Management team in organizing, curating, and maintaining a comprehensive medical knowledge database.
• Update content regularly to reflect new research, clinical updates, and programmatic needs.
• Contribute to the development and implementation of knowledge-sharing platforms and best practices within the medical team.

1. Response Services and Engagement

• Support the Remote Engagement Services team by providing medical responses to user queries, feedback, and other forms of engagement.
• Ensure that all user interactions are supported with accurate, timely, and evidence-based medical information.
• Collaborate with external healthcare partners to refine responses and maintain high standards in medical support services.

1. Training and Capacity Building

• Assist in the development and delivery of training materials and sessions for internal and external teams.
• Conduct content-related training workshops for program delivery teams, field workers, and healthcare providers.
• Provide ongoing technical support and guidance to teams involved in content delivery.

Collaborations and Cross-Functional Engagements

• Work closely with the other sub teams in the Program Design & Development team to align content with programmatic goals and objectives.
• Collaborate with the Research team to ensure that content is grounded in evidence-based research and follows best practices.
• Coordinate with the Program Delivery team to ensure seamless content integration across all platforms and channels.
• Engage with external healthcare professionals and experts to validate content and ensure adherence to the latest clinical guidelines.

 WHO WE LOOKING FOR

• Medical Degree: MBBS registered in National Medical Council; a postgraduate qualification in Behavioral Health, Public Health, Community Medicine, or related fields of health promotion, health education is an advantage.
• Content Development Expertise: At least 2-3 years of demonstrated experience in medical content writing, with an ability to translate complex medical concepts into simple, understandable language.
• Clinical Knowledge: Strong foundation in medical subjects, with a good understanding of healthcare delivery and patient/caregiver needs.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex medical information to non-medical audiences.
• Attention to Detail: Highly detail-oriented with strong analytical and problem-solving skills.
• Collaboration: Ability to work collaboratively in a cross-functional team environment and engage with stakeholders across departments.
• Technology Proficiency: Familiarity with digital content creation platforms, health technology tools, and content management systems.
• Languages: Proficiency in English and regional languages is a strong asset.
• Adaptability: Ability to work in a fast-paced environment, manage multiple priorities, and respond to evolving program needs.

Professional Attributes

• Strong commitment to Noora Health’s mission to improve healthcare delivery and patient/caregiver education.
• Self-motivated, proactive, and capable of working independently, while also being a team player.
• Passion for using medical content to drive health behavior change and improve health outcomes.
• Willingness to learn and adapt to new challenges in the health education space.

 WHAT WE VALUE

 At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.

 HOW TO APPLY

Email the following materials with the subject line Medical Officer - Contents to people@noorahealth.org:

• A one-page cover letter describing your interest in the position and background.
• An updated resume, including languages spoken and relevant experiences.