**This is an on-site position at our new Ellenwood, GA Fulfillment Center**

 

Job Summary:

The IT Fulfillment Center Supervisor will assist in providing leadership and direction in the iHerb Fulfillment Center.  This position also contributes to the overall success of iHerb by performing duties which are in line with the strategic and tactical direction established for the B2C fulfillment center.

 

Job Expectations: 

  • Plans, schedules, supervises and coordinates activities to meet operational requirements and maintain high levels of inventory accuracy

  • Holds warehouse team members accountable for achieving daily and weekly operational plans

  • Monitors and manages all aspects of warehouse team member performance to include administering progressive discipline in accordance with company policies

  • Provides clear direction to the warehouse team members to ensure daily key performance indicators (KPIs) are achieved

  • Monitors and maintains a safe and sanitary work environment in compliance with OSHA, cGMP regulations and the high standards of iHerb

  • Assists in ensuring optimal staffing levels are maintained across the operation to achieve the most efficient productivity

  • Provided support to the end-user with the Warehouse Management System (WMS) and back office software solutions

  • Continually strives to identify and introduce process improvement within all areas of the fulfillment center

  • Orders departmental supplies as needed

  • Issues written and oral instructions

  • Studies and standardizes procedures to improve efficiency of team members

  • Maintains harmony among team members and resolves grievances

  • Contains and/or reduces cost and drives productivity within the department

  • Manages workflow to meet planned department productivity standards

  • Trains new or newly assigned team members in the proper methods and standard operating procedures of a job function

  • Completes special projects as determined

 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

 

Knowledge, Skills and Abilities:

   Required:

  • Experiencing working in a fast paced warehouse 24/7 environment

  • Excellent organizational and managerial skills

  • Excellent communication skills – written, oral, reading and understanding

  • Ability to work extended hours and weekends

  • Experience with enterprise desktop deployments and management, including application package development and enterprise system refreshes

  • Highly ambitious and directed

  • Keen attention to detail

  • Proven analytical, evaluative, and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a fast-growing company

  • Exceptional customer service orientation

  • Extensive experience working in a team-oriented, collaborative environment

  • Experience with basic network troubleshooting, and server environment troubleshooting

  • Hands-on experience with data center technologies

 

Equipment Knowledge: 

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.

 

Experience Requirements:

Generally, requires five (5) to seven (7) years in a warehouse or production environment and/or four (4) years in warehouse management position.

 

Education Requirements: 

Bachelor’s Degree in Computer Science or equivalent work experience.

 

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required

 

 

#LI-AM1
 

 

At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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