Job Summary:

The Manager, Product Management - Cart/Checkout will drive the cart to checkout and checkout to transaction conversion rate improvement for iHerb global customers on all platforms(Desktop Web, Mobile Web and Native Apps). This role will be responsible for analyzing data, developing a roadmap and leading a team to help deliver an optimal shopping experience for iHerb global customers. This role requires regular communication with cross functional teams and provides strategies and updates.

Job Expectations:

Develop and lead iHerb’s Cart/Checkout strategy, with the goal of driving higher conversion rates, higher average order value, and lower customer frictions.
Translate company goals to specific targets and further breakdown to projects
Communicate and collaborate with stakeholders, CX team, UX designer team, and engineering teams on proposed solutions, status and timelines
Support prioritization and negotiation of features and deadlines applying a thorough understanding of customer needs and business and technical requirements
Review product requirements documents and carry out best practice for projects implementation
Both a strategic thinker, with the ability to translate insights from data into strategies/projects, and an organized doer, with a bias towards action if bandwidth of team members is limited
Critical thinking and inspirational leadership

Knowledge, Skills and Abilities:

Required:

Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
Strong understanding working in Agile (SCRUM/Kanban) environment
Strong understanding of UX/UI requirements
Strong background in designing/writing User Stories and design/requirement artifacts
Ability to multitask and thrive in a fast paced environment
Customer first mentality
Excellent written/verbal English communication skills and must work well with others
Experience with global retail e-commerce

Preferred:

Experience with global shipping methods
Experience with global payment methods

Experience Requirements:

Generally requires five (5) plus years of product management experience

Education Requirements:

Bachelor’s degree required

#LI-OJ1

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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