Job Summary:

Join our dynamic and innovative global e-commerce company, dedicated to providing exceptional online and mobile shopping experiences to customers around the world. We specialize in providing access to top quality vitamins, supplements and other wellness products for customers in dozens of countries worldwide. We're seeking a passionate and skilled Manager of User Experience Design for our Shanghai, China office to lead our UX team focused on iHerb's Cart & Checkout experience, as well as mobile apps design.

Position Summary:

As a Manager of User Experience for a Global E-commerce, you will be responsible for leading a team of UX designers shaping the user experience strategy, and ensuring the seamless interaction of our customers with our digital products. You will collaborate closely with cross-functional teams including Product Management, Development, Marketing, and Customer Support to deliver user-centric solutions that drive engagement, conversion, and customer satisfaction.

Location: This role is based in our Shanghai, China office

Job Expectations:

Lead, mentor, and inspire a team of UX designers while fostering a collaborative and innovative work environment.
Develop and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs.
Conduct user research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience.
Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles.
Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives.
Create and maintain design systems, guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints.
Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement.
Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence.

Knowledge, Skills, and Abilities:

Very strong English language skills (written and verbal)
Educational degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience.
Proven experience with 3-5 years in leading UX/UI design teams, ideally within the e-commerce or digital product space.
Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions.
Proficiency in design tools such as Figma, or similar tools.
In-depth knowledge of user-centered design processes, methodologies, and best practices.
Experience with user research techniques, including user interviews, usability testing, and persona development.
Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders.
Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers.
Familiarity with front-end development principles and collaboration with development teams.
A strategic mindset, with the ability to balance user needs, business goals, and technical constraints.

Additional Preferred Skills:

Experience working in a global or multicultural e-commerce environment.
Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences.
Experience with data-driven design and A/B testing methodologies.

Application Process:

To apply, please submit your resume in English and portfolio. We look forward to reviewing your application.

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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UX Design Manager, Shanghai

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