Job Summary: iHerb is embarking on a strategic initiative to enhance our operational efficiency through the integrations of SAP solutions. We are looking to implement SAP’s Order to Cash (OTC) solutions to streamline sales, billing and revenue management processes, ensuring a seamless and efficient experience for our customers. This role will have responsibility for delivering mid to large scale SAP implementation initiatives for iHerb. 

Job Expectations:

  • Develop and execute a comprehensive SAP O2C implementation strategy that aligns with iHerb’s business objectives and IT Estate modernization goals
  • Lead cross-functional teams across the project lifecycle, from planning and design to implementation and post Go-Live support, ideally through applying PMI methodology
  • Manage stakeholder relationships with Business, IT and SI partner, ensuring clear communication, risk evaluation, expectation settings, and alignment across all levels of the organization
  • Discover and analyze requirements for fit-for-purpose as well as adherence to business objectives and consistency, challenging positively as appropriate
  • Oversee the project budget, timelines, and resources, ensuring the program is delivered on time, within scope, and budget
  • Provide leadership and mentorship to project teams, fostering an environment of continuous improvement and excellence
  • Drive change management initiatives to ensure business readiness, smooth adoption and minimize disruption to the business
  • Dive into the details of specific needs of each work stream to ensure high-quality, on-time execution.
  • Provide techno-functional oversight for integration of O2C processes during S/4 implementation 
  • Think locally, globally and cross-functionally in order to identify project dependencies and its impact on SCM related upstream and downstream processes, primarily related to SAP, WMS, TM and other third party systems in general
  • Proven success working in a matrix organization with technical, non-technical teams and SI partners.
  • Define and implement best practices around quantitative and qualitative reporting such as: velocity, status updates, progress/percent complete.


  • Define and implement best practices around waterfall and agile methodologies to enable continuous delivery of value.
  • Finalize all activities across the programs to formally close and hand over the project, ensuring project documents are approved, completed, maintained and stored appropriately as per compliance and IT audit requirements
  • High-level knowledge of SAP ERP landscape and architecture in terms of inbound/outbound SCM processes, interfaces, iPaaS, middleware integration and data flows between E-commerce portal, SAP, WMS and TM systems
  • Experience using tools such as Jira, Confluence, MS Project, Asana, Google Workspace, diagramming tools (e.g. LucidChart/LucidSpark).
  • Responsible for quarterly and longer term roadmapping utilizing tools such as Jira Plans (formerly known as Advanced Roadmaps)
  • Ability to discuss and facilitate technical issues with software developers and business stakeholders.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:


  • 10-12 years years of professional S/4 HANA Program Management experience preferably in using SAP Activate Agile methodology
  • Experience developing and delivering on program milestones with internal and external stakeholders.
  • Demonstrated ability to manage multiple complex programs and competing priorities in an ever changing environment.
  • End-to-end mindset, big picture view of problems on hand from O2C perspective
  • Ability to operate and thrive with partial information and ambiguity. 
  • Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes.
  • Passionate self-starter, decisive and able to move with speed to implement ideas.
  • Action and results oriented mentality and ability to problem-solve using creative thinking and innovation.
  • Excellent communication and ability of negotiating & prioritizing changes from end users
  • Demonstrated ability to work independently and autonomously using data to guide decisions.
  • Well versed with handling all sorts of project impediments and blockers
  • Change management skills of influencing network of stakeholders

Experience Requirements:

  • Generally requires 10-12 years of experience in program management in a fast-moving environment
  • PMP And/Or Agile Certifications preferred

 Education Requirements:

  • Bachelor’s Degree required. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

  • Hectic, fast-paced with multi-level distractions
  • Professional, yet casual work environment
  • Office environment
  • Ability to work extended hours as required


The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at

Anticipated Pay Scale:
$110,000$184,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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