Position Summary

The Dispute Resolution Associate is a position with a wide variety and varying degree of responsibilities, projects, and challenges for those with a passion for communication and an inquisitive, creative, solution-oriented mindset. The position is responsible for an array of communications related projects across multiple electronic, digital, and conventional platforms ranging from customer communications to content creation to creative design. The role has a far-reaching impact across the organization, a platform for visibility and growth from within, and the potential for interaction with all the Company’s divisions. 

Essential Functions

  • Thoroughly research customer appeals and complaints and present your findings to determine the appropriate course of action for resolution
  • Assist in continued evolution of Supplemental Division’s electronic and digital communication strategy focusing on success in engaging current and potential customer base
  • Communicate with customers using various methods, channels, and styles; including short, conversational messages and longer, formal communications
  • Assist in maintaining archive of digital and electronic communications containing pertinent requests and approvals
  • Assist in developing, and ensuring adherence to; the Company’s style guidelines, branding, and standards while ensuring they simultaneously meet business needs and objectives, as well as complying with state and federal requirements
  • Assist in the copy and creative development of business proposals, results presentations, training materials, and other traditional communications
  • Assist in various other projects designed to improve the efficiency and efficacy of the Company’s divisions
  • Edit, proofread, and format written material


Job Specific Skills

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, and analytical skills
  • Passion for Research: the desire to dig into a situation, find the pertinent facts, and determine what outside information is needed to formulate a conclusion
  • Time Management: Managing one's own time
  • Strong Written Expression: The ability to communicate information and ideas in writing so others will understand
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Active Learning: The process of continually learning and seeking out the knowledge necessary to fill in gaps in understanding of one’s own
  • Reading Comprehension: Understanding context, written sentences and paragraphs in work related documents
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, only recognizing there is a problem

Experience and Education

  • Bachelor's Degree
  • Experience in electronic and digital communication, digital and electronic marketing, technical writing, written presentation of scientific and other types of research, journalism, communications, English, or equivalent business or corporate writing experience
  • One or more years of relevant experience, advanced education, or training

Job Requirements

  • Exceptional written and oral communication skills
  • Strong editing and proofreading skills
  • Strong reading comprehension and analytical skills
  • Attention to detail
  • Highly organized
  • Proficiency in the operations of PC-based systems, including the Microsoft Office Suite, Adobe Acrobat, digital and electronic communication platforms, and Adobe InDesign
  • Ability to communicate using various methods, channels, and styles; including short, conversational messages and longer, formal communications
  • Ability to effectively communicate complex issues in written form to internal and external customers
  • Ability to communicate complex issues in written and verbal form to management and operational personnel
  • Ability to read, comprehend, and interpret insurance policy language and regulations
  • Ability to be flexible, multitask, and shift priorities on a continuing basis while meeting deadlines
  • Able to work both independently and within a team environment
  • Ability to lift 10 pounds


  • Minimal supervision



Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.