Position Summary

The Dispute Resolution Associate is a position with a wide variety and varying degree of responsibilities, projects, and challenges for those with a passion for communication and an inquisitive, creative, solution-oriented mindset. The position is responsible for an array of communications related projects across multiple electronic, digital, and conventional platforms ranging from customer communications to content creation to creative design. The role has a far-reaching impact across the organization, a platform for visibility and growth from within, and the potential for interaction with all the Company’s divisions. 

Essential Functions

  • Thoroughly research customer appeals and complaints and present your findings to determine the appropriate course of action for resolution
  • Assist in continued evolution of Supplemental Division’s electronic and digital communication strategy focusing on success in engaging current and potential customer base
  • Communicate with customers using various methods, channels, and styles; including short, conversational messages and longer, formal communications
  • Assist in maintaining archive of digital and electronic communications containing pertinent requests and approvals
  • Assist in developing, and ensuring adherence to; the Company’s style guidelines, branding, and standards while ensuring they simultaneously meet business needs and objectives, as well as complying with state and federal requirements
  • Assist in the copy and creative development of business proposals, results presentations, training materials, and other traditional communications
  • Assist in various other projects designed to improve the efficiency and efficacy of the Company’s divisions
  • Edit, proofread, and format written material

 

Job Specific Skills

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, and analytical skills
  • Passion for Research: the desire to dig into a situation, find the pertinent facts, and determine what outside information is needed to formulate a conclusion
  • Time Management: Managing one's own time
  • Strong Written Expression: The ability to communicate information and ideas in writing so others will understand
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Active Learning: The process of continually learning and seeking out the knowledge necessary to fill in gaps in understanding of one’s own
  • Reading Comprehension: Understanding context, written sentences and paragraphs in work related documents
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, only recognizing there is a problem

Experience and Education

  • Bachelor's Degree
  • Experience in electronic and digital communication, digital and electronic marketing, technical writing, written presentation of scientific and other types of research, journalism, communications, English, or equivalent business or corporate writing experience
  • One or more years of relevant experience, advanced education, or training

Job Requirements

  • Exceptional written and oral communication skills
  • Strong editing and proofreading skills
  • Strong reading comprehension and analytical skills
  • Attention to detail
  • Highly organized
  • Proficiency in the operations of PC-based systems, including the Microsoft Office Suite, Adobe Acrobat, digital and electronic communication platforms, and Adobe InDesign
  • Ability to communicate using various methods, channels, and styles; including short, conversational messages and longer, formal communications
  • Ability to effectively communicate complex issues in written form to internal and external customers
  • Ability to communicate complex issues in written and verbal form to management and operational personnel
  • Ability to read, comprehend, and interpret insurance policy language and regulations
  • Ability to be flexible, multitask, and shift priorities on a continuing basis while meeting deadlines
  • Able to work both independently and within a team environment
  • Ability to lift 10 pounds

Supervision

  • Minimal supervision

 

#VIZI#

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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