WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

TRUST & SAFETY

What we do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What you’ll do

As the Policy Lead for Trust & Safety at Epic, you will be a vision holder for your team, collaborating with production, development, design, and operations to build a global moderation team, develop standards and policy, implement processes and scalability plans in continuous alignment with a vision and strategic roadmap. You are responsible for driving the protection of the ecosystem through disciplined analytics and experimentation with measurable goals in all processes. You will enforce the vision and the policy for the existing community, contents, operation for all content moderation processes and governance.

In This Role You Will

  • Own - The content moderation internal and external policies, the operationalizing of said policies at the agent level. The Epic content moderation will cover all products and services of Epic
  • Collaborate - With stakeholders such as business, developers, community managers and operations to ensure continuous alignment balanced with strategic execution against the vision and the roadmap with purposeful and effective communication both formal and informal, with an open mind to listen carefully and decide the most important aspects of content moderation
  • Execute - Become a business owner for the results of the content moderation. Against KPIs, conduct overlapping, multivariate experiments, to better understand behavior patterns/trends, and iterate to enhance all areas of content moderation policy and its implementation in both services and processes. And identify new opportunities to enhance existing organizations, services, processes and policies

What We're Looking For

  • Experience as a content moderation director driving globally distributed team of internal resources as well as external resources especially in building
  • Drive improvements and optimization in teams, services, tools, processes and policies
  • 10+ years of relevant work experience, in game industry or entertainment industries
  • Excellent communication and relationship building skills
  • Mentally strong and having a great emotional intelligence
  • Driven to build a great team
  • Passionate about doing the right thing, not afraid to say NO and knowing how to take calculated risks to create maximum impact

This position is listed in multiple locations across North America including but not limited to: 

Cary, North Carolina

Seattle, Washington

San Francisco, California

Los Angeles, California

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

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