IP Operations Director

COMMUNICATIONS

What We Do

The Epic Communications team advances the company’s narrative and represents Epic products and the company vision to external and internal audiences globally. We create positive relationships and engagement strategies with a wide range of audiences, including media, investors, influencers, and policymakers.

What You'll Do

The IP Operations Director is responsible for managing the daily T&S operations required to support the needs of rights holders in the Epic ecosystem. You will lead a team that’s responsible for creating strategies to prevent and address intellectual property infringement, managing escalations, managing enforcement actions, and working closely with internal stakeholders to curb unauthorized intellectual property use and protect the organization's rights. You will partner with Legal, investigations, product, engineering, partnerships and creator relations as you navigate global laws and compliance and push forward Epic’s mission to maintain a safe platform for brands and creators.

In this role, you will

• Manage copyright and trademark takedown, escalations and serve as the escalation point for complex IP matters
• Prioritize daily work according to queue volume, team risk matrix, and critical metrics, collaborating effectively with outsource partners, shifting resources as necessary to meet service level agreements
• Provide recommendations for improving the organization's intellectual property policies and enforcement efforts. Monitor and report on intellectual property infringement activities, including identifying emerging trends and threats
• Consult on IP and IP-adjacent policies and guidance in partnership with legal
• Track metrics for measuring and predicting resource requirements with the team's processing of legal requests and follow-up correspondence
• Measure quality and accuracy of team decisions. Propose and implement process improvements to improve quality metrics
• Explore scaled approaches to managing IP moderation needs, including vendor and contract support

What we're looking for

• 8+ years of experience in intellectual property enforcement, including experience managing enforcement programs and developing strategies to prevent intellectual property infringement
• Deep familiarity with the Digital Millennium Copyright Act
• The ability to work through ambiguity with an emphasis on making policy-informed decisions
• Demonstrated success implementing scalable solutions to complex operations challenges
• Experience managing and training operations or trust and safety teams
• Excellent communication skills with the ability to influence technically diverse audiences
• Experience working collaboratively to improve processes measurably

This role is open to multiple locations (including CA, NYC, & WA).

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).