As a Transit Operations Specialist (TOS), you will have the amazing opportunity to be involved with every component of our game-changing transit deployments - from initial setup, daily process execution and continuous improvement, to our highest priority - serving the drivers who make our services possible!

Transit Operations Specialists like you are the critical link between drivers, riders who use our services, and Via, or Via subsidiaries, employees who build and constantly improve the technologies that power our platform. Transit Operations Specialists therefore play a critical role in not only ensuring a 100% safe and high-quality service, but also in gathering important feedback to help us deliver the best possible experiences for partners, riders and drivers. Finally, this role is crucial in helping to eliminate waste and identifying ways to be more cost-efficient as Via invests to make public transit better for as many communities as possible!

Responsibilities and Duties

Safe and High Quality Service

  • Stay up to date and demonstrate safety practices; immediately escalate unsafe behaviors
  • Enable on-time performance by ensuring drivers arrive and leave the depot as scheduled
  • Identify, report and help to resolve any live issues which could impact the service quality

Drivers Experience

  • Provide timely support to drivers face-to-face, over the phone and through email/SMS
  • Own through resolution issues drivers face on shift (i.e. vehicle problem, tech issue, etc)
  • Identify, report and help to resolve challenges affecting drivers (i.e. pay issue, schedules) 
  • Demonstrate empathy and patience, just as drivers are expected to do so in rider interactions

Service Efficiency

  • Proactively assist in modifying driver supply in response to changes in service demand
  • Identify process gaps and partner with the appropriate internal team to develop solutions


  • Serve as an expert for other transit deployments, providing critical support & know-how
  • Support or lead projects that further improve outcomes for riders and drivers across our deployment

Who You Are:

  • A clear communicator with excellent reading comprehension and writing skills
  • A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks.
  • Tech-savvy; strong computer and technical skills, including experience with Microsoft Office, the Google Suite. CRM tools like Salesforce are a plus!
  • A strong listener and a great conversationalist
  • A well-rounded team player who takes ownership of (and pride in) your work
  • An entrepreneurial spirit with strong work ethic 
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • An action-oriented executor: you take initiative to solve problems and get the job done
  • Empathetic and customer-focused
  • Ability to work flexible hours, preferably 5PM-1AM EST
  • Supervisory or leadership experience a plus (bias for action)


  • Hourly wage starting at $19/hr
  • Employer-subsidized health, vision, and dental insurance
  • Employer-subsidized life insurance
  • Employer-subsidized short and long-term disability insurance
  • A generous paid-time-off package
  • Pre-tax commuter and healthcare spending
  • 401K (optional)

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.