Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Transit Operations Specialist (TOS), you will have the amazing opportunity to be involved with every component of our game-changing transit deployments - from initial setup, daily process execution and continuous improvement, to our highest priority - serving the drivers who make our services possible!

Transit Operations Specialists like you are the critical link between drivers, riders who use our services, and Via, or Via subsidiaries, employees who build and constantly improve the technologies that power our platform. Transit Operations Specialists therefore play a critical role in not only ensuring a 100% safe and high-quality service, but also in gathering important feedback to help us deliver the best possible experiences for partners, riders and drivers. Finally, this role is crucial in helping to eliminate waste and identifying ways to be more cost-efficient as Via invests to make public transit better for as many communities as possible!

*Note: this is a position with preferable working hours of 5PM-1AM EST or 3AM-11AM EST

Responsibilities and Duties:

Safe and High Quality Service

  • Stay up to date and demonstrate safety practices; immediately escalate unsafe behaviors
  • Enable on-time performance by ensuring drivers arrive and leave the depot as scheduled
  • Identify, report and help to resolve any live issues which could impact the service quality

Drivers Experience

  • Provide timely support to drivers face-to-face, over the phone and through email/SMS
  • Own through resolution issues drivers face on shift (i.e. vehicle problem, tech issue, etc)
  • Identify, report and help to resolve challenges affecting drivers (i.e. pay issue, schedules) 
  • Demonstrate empathy and patience, just as drivers are expected to do so in rider interactions

Service Efficiency

  • Proactively assist in modifying driver supply in response to changes in service demand
  • Identify process gaps and partner with the appropriate internal team to develop solutions

Projects

  • Serve as an expert for other transit deployments, providing critical support & know-how
  • Support or lead projects that further improve outcomes for riders and drivers across our deployment

Who You Are:

  • A clear communicator with excellent reading comprehension and writing skills
  • A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks.
  • Tech-savvy; strong computer and technical skills, including experience with Microsoft Office, the Google Suite. CRM tools like Salesforce are a plus!
  • A strong listener and a great conversationalist
  • A well-rounded team player who takes ownership of (and pride in) your work
  • An entrepreneurial spirit with strong work ethic 
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • An action-oriented executor: you take initiative to solve problems and get the job done
  • Empathetic and customer-focused
  • Supervisory or leadership experience a plus (bias for action)

Compensation and Benefits: 

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Hourly wage starting at $19.00-$22.00 per hour

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.